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You are here: Home / Archives for Strategy

53% of Baby Boomers Say They’ve Experienced Age Discrimination in the Hiring Process

June 1, 2019 by Asif Nazeer Leave a Comment

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Hiring Baby Boomers

Baby boomers have begun delaying their retirement. And this creates challenges for small businesses. But it creates opportunities too.

The experience baby boomers bring to the table is undeniable, but employers are overlooking them. And according to a new study by iHire, 53% of respondents say they have experienced age discrimination. In addition to age discrimination, 44.5% also say their generation is unfairly stereotyped by today’s employers.

As older workers delay their retirement and compete with everyone else, the challenges are undeniable. But there is also great opportunity, especially for small businesses. The experience and knowledge of these employees can be used to guide new startups so they can avoid the many pitfalls of the business world.

This is exactly what Steve Flook, iHire’s president and CEO pointed out in the press release. Flook said, “As the talent shortage and tight labor market continue to complicate hiring, employers should put their bias aside and consider what seasoned, eager, reliable, and highly qualified baby boomer candidates can offer.”

The purpose of the survey is to find out the job search experiences and expectations of baby boomers. To that end, iHire surveyed 1,265 baby boomer job seekers in April 2019 across 56 industries.

Hiring Baby Boomers

The biggest problem organizations face now is the lack of qualified applicants. According to the 2019 State of Online Recruiting report, 53.5% of employers say this is their predicament.

At the same time, baby boomers are actively and passively looking for new employment opportunities. In the survey 40.8% said they are unemployed and looking for a job. According to iHire, this is a sign of growing interest by baby boomers to go back to work, and it can also mean there is an uptick in the number of layoffs.

No matter the reason, they want to work. And they don’t lack confidence when it comes to their qualifications. The majority or 82.9% feel they are very qualified or over qualified for the jobs they are applying for. Only 5% say they are somewhat or not at all qualified.

In addition to getting hired, baby boomers are looking for solid compensation. Most, if not all, are looking to pad their retirement savings. In the survey 73.5% chose fair salary/compensation as one of their primary criteria from an employer.

Beyond a good salary, they want health benefits, work/life balance, 401(k) options, and flexibility. The flexibility is telecommuting and setting their own schedule. And this is where a small business can seize on the opportunity of hiring a baby boomer.

While it may not be possible to hire someone with so much experience on a full-time basis, it can be possible as a part-time or freelancer. This will allow baby boomers to stay in the workforce longer, and small businesses to use their expertise as needed.

The Opportunities

The iHire report concludes by saying baby boomers are retiring faster than employers can fill the positions they leave behind.

For those who don’t want to retire, they offer organizations solutions to the hiring problems in the current employment market. With the right hiring strategy, businesses can have a good balance of young and older employees to create the perfect working environment.

There are far too many intangibles older workers bring to the table. Businesses who are able to see this and capitalize on it will experience surprising growth and productivity.

Image: Depositphotos.com

This article, “53% of Baby Boomers Say They’ve Experienced Age Discrimination in the Hiring Process” was first published on Small Business Trends



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Best Cities for Minority Entrepreneurs

May 29, 2019 by Asif Nazeer Leave a Comment

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Best Cities for Minority Entrepreneurs

Miami and Los Angeles are just two of the major U.S. cities where minority entrepreneurs are thriving. But would the nation’s capital have been at the top of your list?  Or Orlando?

Our 2019 rankings of the Best Cities for Minority Entrepreneurs identify the top 10 cities for startup owners of color and minorities.  The cities in the top 10 rankings may surprise some people, but perhaps not other people

Our rankings are based on our latest research of U.S. Census data. The rankings reflect the percentage of entrepreneurs to the overall population in metropolitan areas of the United States. We also identify factors such as industry clusters, lifestyle, infrastructure, costs, workforce availability and a thriving startup community.

Read on for the Best Cities for Minority Entrepreneurs, 2019 edition.

Best Cities for Minority Entrepreneurs

1. Miami

Sometimes called the capital of Latin America, Miami is also a capital for minority entrepreneurs. 62,992 of them work in the metro area. That makes them 1.03% of the total population working mainly in the retail trade sector.

But opportunities in the city go way beyond a single market. Miami is also a major international trade center. And Miami International Airport and PortMiami provide two of the nation’s busiest ports of entry. The city is also a hub of Spanish language media.

2. Los Angeles

The second largest city in the U.S., also hosts the second largest percentage of minority entrepreneurs, with 114,509 operating in the metro area, or .86% of the population. They work largely in healthcare and social assistance.

Entrepreneur and business consultant Rieva Lesonsky, the CEO of SmallBizDaily and GrowBiz Media, thinks the ranking is well deserved. “California is populated by so many people who moved here — from other states and other countries, making many of us comfortable with taking on risk. Los Angeles’s official name is literally translated as the City of Angels, and has long attracted people in pursuit of a dream. While “making it in Hollywood” is not your typical goal, it still symbolizes the concept that dreams can come true.”

3. San Jose

At the heart of a major techno hub, the metro area is also home to 16.705 minority entrepreneurs. They make up .84% of the population and work mainly in the professional, scientific and technical services.

Far more than just another technology center, San Jose has been called “Capital of Silicon Valley” for its cultural, political and economic influence in the region.

4. San Francisco

The Bay area is more than just a center for culture and tourism. It also provides a home to minority entrepreneurs. After all, 34,409 of them, (making up .73% of the population) work there, mainly in the accommodation and food services sector.

The San Francisco metropolitan center also happens to be the home base for some of the best known technology brands on the planet. Think Craigslist, Google, Facebook, Dropbox and FitBit, to name a few.

5. New York

New York City is famous for many things, but perhaps the number of minority entrepreneurs should be one of them. There are 131,340 to be exact, (about .65% of the population) mostly working in the retail trade.

New York City’s ranking makes sense to local entrepreneurs like Ramon Ray, who is the self-employed author of Celebrity CEO, and a speaker and business evangelist, says, “New York is a melting pot of so many cultures and ways of life with a huge small business support system.” And Ray says this is one of the reasons the city has become a center for minority entrepreneurs.

In addition, Ray also points out that New York is a media capital. “You just can’t get the media coverage opportunities you get here anywhere else.”

6. Washington, D.C.

Who knew the nation’s capital would also be a hotspot for minority entrepreneurs? 35,011 of them work there. That’s .57% of the population. And most work in professional, scientific and technical services.

Washington D.C. is a growing and diversified economy. But it shouldn’t be too surprising that tourism is second only to government-related businesses as the city’s most important industry. The city is believed to draw more than 18 million visitors annually generating more than $4 billion.

7. San Diego

Renowned for its world famous zoo, the metro area should also be known for the 16,286 minority entrepreneurs who operate businesses there. These entrepreneurs make up .49% of the San Diego metropolitan area’s population. And they work largely in the healthcare and social assistance industries.

The city is also home to many major defense contractors which make up one of its major industry clusters. Major companies in this cluster include General Atomic, Cubic and NASSCO.

8. Houston

This Texas metropolis also is big with minority entrepreneurs — 32,609 of them. They make up .48% of the cities population serving mainly in the retail trade.

Pete Detlef, Managing Partner of 24 Hour Translation Services, sees opportunity as limitless in  Houston.  “As the fourth largest city in the U.S., Houston was named the most diverse city in America this year and is the new great melting pot of culture, language, ethnicity, income, education, religion and industry.  As a measure of diversity, there are over 145 languages spoken in Houston.”

Detlef says this diversity creates a fusion of arts and thinking like nowhere else leading to the development of many successful businesses in the metropolitan area.

9. Atlanta

The home of the Atlanta Braves is also home to 26,653 minority entrepreneurs. That represents .46% of the region’s population. And most work mainly in retail trade.

John Lawson, CEO, ColderICE Media believes he understands the reason for the ranking. “Atlanta is one of the best cities in the country for entrepreneurs. However the cherry on top for minorities is that this city is 54% African American. That should say it all! Can you name another city where the makeup and leadership is so populated with minorities and people of color? A primarily African American city that is thriving and moving up in opportunity this rapidly? NOPE…Atlanta is an ecosystem where you and your business dreams and goals can thrive.”

10. Orlando

It may be known for its theme parks but the metropolitan center is also home to 11,207 minority entrepreneurs (.46% of the population) working mainly in the healthcare and social assistance industries.

As Barbara Weltman, President of Big Ideas for Small Business, Inc. explains, “Orlando is the center of Florida. For years it’s been associated with entertainment: Disney World and Universal Studios. That’s still true. But now it’s also a hub for tech and is located close to the Space Coast where things are really heating up. There’s been a huge population influx, from those relocating from the north to Puerto Ricans coming after Hurricane Maria. The state government here is supportive of small business. There’s no personal income tax on owners and various other business taxes (e.g., rent taxes) have been going down in recent years. There’s just a great buzz that this is THE place to be!”

Methodology for Top 10 Cities for Minority Entrepreneurs

If you are a minority entrepreneur thinking of starting a business or just got one off the ground, and you are located somewhere else, no worries.  There are plenty of opportunities all over this great country. But if you want a support system of minority entrepreneurs for mentoring, any of the above cities would be good ones to locate in or near.

This Best Cities for Minority Entrepreneurs ranking is based primarily on our proprietary analysis of the U.S. Census Bureau’s Annual Survey of Entrepreneurs (ASE) and Annual Estimates of the Resident Population for Incorporated Places of 50,000 or More.

Cities were ranked on the percentage of entrepreneurs in each category rather than the number of entrepreneurs. However, other data we reviewed based on information available to us included:

  • Population
  • Industry clusters
  • Lifestyle
  • Workforce
  • Costs
  • Infrastructure
  • Other startups nearby

Check out our infographic below for a shareable summary of the best cities for minority entrepreneurs.

Best Cities for Minority Entrepreneurs

This article, “Best Cities for Minority Entrepreneurs” was first published on Small Business Trends



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Best Cities for Women Entrepreneurs

May 28, 2019 by Asif Nazeer Leave a Comment

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Best Cities for Women Entrepreneurs

Women-owned businesses are on the rise. Just look at the numbers. The number of women owned small businesses with employees increased by 2.8 percent, according to the latest U.S. Census Bureau’s Annual Survey of Entrepreneurs. But where are these women entrepreneurs?

Our rankings of the best cities for women entrepreneurs provide answers. Our 2019 best cities rankings identify the percentage of entrepreneurs to the overall population, along with other factors.

In our latest research, we delved into the numbers to see which metropolitan areas of the U.S. have the highest concentrations of women entrepreneurs. Our original research examines the number of women entrepreneurs working in the area and how that number compares to the total population. We also identify factors such as industry clusters, lifestyle, infrastructure, costs, workforce availability and a thriving startup community. Read on for the Best Cities for Women Entrepreneurs, 2019 edition.

Best Cities for Women Entrepreneurs

1. Miami

Though it may be known primarily for its memorable architecture and beautiful beaches, Miami is also a haven for women entrepreneurs. There are 36,925 women entrepreneurs in the Miami metropolitan area making up .60% of the total population, working in the professional, scientific and technical services.

With an average temperature of 77 degrees and 249 days of sun each year, Miami fosters a fun and relaxed lifestyle. Casual attire is the norm among many entrepreneurs – imagine going to work everyday in shorts, sandals and light shirts. Add the lack of a state income tax, and this city is a magnet for women entrepreneurs.

2. Denver

The Mile High City of Denver is also a summit of women’s entrepreneurial achievement. With 15,102 women entrepreneurs, that’s a full .53% of the population running their own businesses.  Many of these women-owned businesses are in the professional, scientific and technical services.

With industry concentrations like aerospace and bioscience, Denver may be the perfect destination for entrepreneurs seeking to find clients in these industries. And with a median annual income of over $76,000, the area has plenty of affluent professionals to target if you sell consumer products and services.

Copious outdoor activities contribute to an enjoyable lifestyle. Skiing and hiking in the Rocky Mountains are popular, as are biking and horseback riding. The city itself always offers something to do, with shopping, major league sports, art galleries, museums, fine dining and more.

3. St. Louis

St. Louis is known as the Gateway to the West. And women entrepreneurs are also pushing frontiers as 13,619 of them run businesses in the city making up .49% of the city’s population, many working in healthcare and social assistance.

St. Louis has a long history of promoting women entrepreneurs. A number of womens’ entrepreneur groups, such as Brazen Women Entrepreneurs (formerly Prosper Women Entrepreneurs), offer support and resources.

4. Los Angeles

The city of angels shelters 63,850 women entrepreneurs under its wings. But that represents only .48% of the city’s population, with many working in healthcare and social assistance.

Entrepreneur and business consultant Rieva Lesonsky, the CEO of SmallBizDaily and GrowBiz Media, thinks the ranking is well deserved. “The fact the Los Angeles region is one of the best cities for women entrepreneurs is not surprising to me. Women in LA have long held powerful positions in the media and movie industry — Mary Pickford was one of the most powerful women in the nation and that was in the early part of the 20th century, before women even won the right to vote. Pickford once said, ‘You may have a fresh start any moment you choose, for this thing that we call ‘failure’ is not the falling down, but the staying down.’ That’s how I feel about LA — there just seems to be endless possibilities,” Lesonsky says.

5. Portland

The city’s motto is “Keep Portland Weird.” But the city is also keeping women entrepreneurs busy with 11,492 of them doing business in the metro area, .47% of the city’s population, working mainly in the professional, scientific and technical services.

Portland is home to many small businesses including reputedly the largest independent bookstore in the world and a large number of local breweries. But what’s more, the city posts a “new business welcome kit” offering a simple way to view all relevant fees or licenses the city may require, information on how to contract with the Portland Bureau of Transportation and even a graffiti removal program to cut down on the costs of vandalism.

6. New York

The Big Apple has a big group of women entrepreneurs — 95,731 in all but just .47% of the total population — in the New York metropolitan area, working in other services excluding public administration.

The city’s ranking doesn’t surprise entrepreneurs located in the greater New York City area.

Ramon Ray, who is the self-employed author of Celebrity CEO, and a speaker and business evangelist, says, “New York is a melting pot of so many cultures and ways of life with a huge small business support system.”

Additionally, Ray points out that New York is a media capital. “You just can’t get the media coverage opportunities you get here anywhere else.”  Women entrepreneurs who are looking to build their personal brands and business brands could have advantages in New York City.

7. Seattle

With businesses like Microsoft and Amazon based in the metropolitan area, it’s no surprise Seattle  is a haven for women entrepreneurs. The presence of large companies tends to create an ecosystem of alumni who branch out on their own and in turn serve the large companies and their thousands of employees.

Seattle has 17,620 women entrepreneurs or .46% of the population. The largest industry groups you will find these females entrepreneurs in are the professional, scientific and technical services.

Seattle also has excellent infrastructure to support today’s entrepreneurs. For example, it is one of the most gigabit-ready cities, offering gigabit broadband internet service to residents and businesses.

8. San Francisco

It may be known for its Victorian architecture and iconic Golden Gate Bridge, but San Francisco should also be known for women entrepreneurs blazing new trails. The metro area is home to 20,813 of them. That’s .44% of the region’s population.

Between 1846 and 1852, thousands streamed into the city creating a boom town thanks to the discovery of gold in California. Today, thousands of women entrepreneurs seek their own fortunes in the city.

9. San Jose

Located in California’s Silicon Valley, the area is already known for tech entrepreneurs. And there are women entrepreneurs too. There are 8,639 of them, or .43% of the population, working mostly  in healthcare and social assistance.

The city is home to many successful tech firms including Cisco Systems, eBay, IBM, Hitachi and Adobe Systems. Also, its international airport serves 8.3 million travelers a year.

10. San Diego

Though known for its warm climate, San Diego is packing some other heat too. The metro area is home to 14.086 women entrepreneurs, making up .42% of the area’s population. They work mainly in the professional, scientific and technical services.

San Diego is also known for its lifestyle centered around good weather, food and fitness. Several significant business clusters nearby attract women entrepreneurs. This is particularly true of those working in the tech or B2B space.

Business owner Eric Strate, the founder of Web Design San Diego, explains, “San Diego is also home to a large military contingent, and biotech and tech companies like Qualcomm.  So, our city is growing, and there are plenty of opportunities for business-to-business or business to consumers.”

Methodology for Top 10 Cities for Women Entrepreneurs

If you are a woman thinking of starting a business or just got one off the ground, and you are located somewhere else, no worries.  There are plenty of opportunities all over this great country. However, if you want a support system of female entrepreneurs for mentoring, any of the above cities would be good ones to locate in or near.

This Best Cities for Women Entrepreneurs ranking is based primarily on our analysis of the U.S. Census Bureau’s Annual Survey of Entrepreneurs and Annual Estimates of the Resident Population for Incorporated Places of 50,000 or More.

Cities were ranked on the percentage of entrepreneurs in each category rather than the number of entrepreneurs. However, other data we reviewed based on information available to us included:

  • Population
  • Industry clusters
  • Lifestyle
  • Workforce
  • Costs
  • Infrastructure
  • Other startups nearby

Check out our infographic below for a shareable summary of the best cities for women entrepreneurs.

Best Cities for Women Entrepreneurs

This article, “Best Cities for Women Entrepreneurs” was first published on Small Business Trends



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Do You Need a Home Office or Separate Office for your Small Business?

May 27, 2019 by Asif Nazeer Leave a Comment

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How to Set up an Office

Your office environment can make a big impact on the success of your business. Conventional wisdom says that you need to rent a traditional office space when starting out. But recently, starting a business from home has become more of a possibility.

How to Set Up an Office: Home or Away?

For solopreneurs or those who are able to work remotely, setting up a home office can be an affordable alternative. And there are plenty of tech tools that you can use to stay in contact with your team, clients and customers. But having a separate office outside your home also has its merits.

Each entrepreneur and each business is different. So you need to carefully consider your specific needs and the pros and cons of each option before making the leap. Here’s what you should know about choosing between a home office and a separate office space.

Pros of a Home Office

Home offices are affordable and convenient, which can be especially beneficial for new businesses and solopreneurs. You can avoid paying rent, covering utilities and stocking your office with furniture, equipment and supplies. In fact, you might be able to get by with just a laptop and an internet connection, which many people already have. This can allow you to save up to make your business more financially viable in the future, at which point you can reserve a dedicated office space. Or you could simply choose to run a lean business without a lot of expenses long-term.

Additionally, working from home allows you to avoid long commutes and lets you easily get back to work at any time of day. Whenever you’re at home, you have the ability to access your office to write down a new idea or take a quick conference call.

However, even if you have a team, you have the option of working remotely from home and reaping those benefits. There are tons of communication and collaboration platforms available today that can help you communicate with team members and clients from your home office. You can use Slack to stay in touch with everyone, Skype to voice or video chat with people and Trello to manage specific projects.

Cons of a Home Office

However, home offices aren’t practical for every type of business. They don’t give you a convenient place to take in-person meetings or deal with customers. And some types of businesses require equipment or warehouse space that you simply cannot fit in most homes.

Even if you’re a solopreneur or a business owner who could theoretically manage things remotely, home office work might not be for you. Having your work so easily accessible can make it difficult to balance work and home life. You might face too many distractions and see your work suffer. Or you might find yourself working constantly and see your home life suffer. Additionally, it’s not the best solution for extroverts who like interacting with people on a daily basis, though you might be able to combat this by going to a coffee shop or coworking space a few days per week.

Pros of a Separate Office

Some businesses, particularly customer facing businesses like retail stores or repair shops, absolutely must have a dedicated space. Not only do you need the space for practical reasons, but having a separate office also appears more professional to customers or clients and gives your business some extra credibility.

However, even some businesses that don’t get regular visits from customers can benefit from a separate office. If you have a team or are thinking of hiring, having a space where you can all work together can be beneficial for collaboration. It may also help you keep employees on track and hold people accountable for their work.

For solopreneurs, a separate office might be right for you if you have productivity issues when working from home. You’ll likely deal with fewer distractions in a separate location. And it can also help you keep a regular work schedule, rather than constantly overlapping your work and home life.

Cons of a Separate Office

The main downside of renting a dedicated office space is the cost. Not only do you need to rent the space, but you also need to pay for utilities, furniture and equipment. If you have a team, all those costs get even higher.

More established businesses can usually afford this expense. And many find that the benefits are well worth the cost. However, newer businesses might find it to be out of reach, or might simply prefer to save the money early on until renting a dedicated space becomes absolutely necessary.

Image: Depositphotos.com

This article, “Do You Need a Home Office or Separate Office for your Small Business?” was first published on Small Business Trends



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Maturepreneur Virtual Summit Teaches Techniques for Older Entrepreneurs

May 25, 2019 by Asif Nazeer Leave a Comment

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According to the AARP, there will be 78 million Americans 65 years and older by 2035. And many of them are not going to be retiring.

With longer and healthier life expectancies, older Americans are becoming maturepreneurs. And the Maturepreneur Today Virtual Summit is going to help you leverage your life long experiences to be a better entrepreneur.

On June 11, 2019, you can attend the all-day virtual summit and get valuable insights from leading industry experts.

Allen Gutierrez, former Associate Administrator of the Office of Entrepreneurial Development, U.S. SBA and General (Ret) Stan McChrystal are just two of the speakers.

Other experts in business and marketing along with strategist, consultants, mentors and more will also be present.

Tracks on legal and financial issues, marketing, franchise ownership and steps to business success will be held.

The summit will end with a panel discussion and Q&A to wrap up the day.

You can register by clicking the red button.

Register Now



Featured Events, Contests and Awards

Maturepreneur Today Virtual SummitMaturepreneur Today Virtual Summit
June 11, 2019, Online

Maturepreneur Today is holding its full day virtual event on June 11, 2019. The summit is for new, existing and budding entrepreneurs in their 50’s, 60’s and 70’s. Visit our website to view the entire list of renowned speakers. #MaturepreneurToday


Listening to the Voice of the Customer Listening to the Voice of the Customer
October 16, 2019, Chicago, Ill.

Led by veteran product development and market research experts, this course will introduce Voice of the Customer (VOC) market research and teach you to use it to accelerate innovation in business-to-business markets. The workshop uses a lively, interactive format with numerous hands-on activities and practice exercises to build skills and will also expose you to the latest applications of these techniques in areas such as machine learning and journey mapping.
Discount Code
SMALLBIZ ($100 Off)


More Events

  • Breaking Through: Taking Your Consulting Business to New Heights
    May 29, 2019, Waltham, Mass.
  • The Brand Marketing Summit West 2019, San Francisco, USA
    May 30, 2019, Burlingame, Calif.
  • ProSeed
    June 01, 2019, Singapore
  • DigiMarCon South 2019 – Digital Marketing Conference & Exhibition
    June 05, 2019, Houston, Texas
  • Small Business Expo 2019 – NEW YORK CITY (June 5, 2019)
    June 05, 2019, New York, NY
  • TECHSPO Los Angeles 2019
    June 12, 2019, Los Angeles, Calif.
  • Predictive Analytics World Industry 4.0
    June 16, 2019, Las Vegas, Nev.
  • Predictive Analytics World for Business – Las Vegas – June, 2019
    June 16, 2019, Las Vegas, Nev.
  • Marketing Analytics Summit Las Vegas 2019
    June 17, 2019, Las Vegas, Nev.
  • Digital Growth Unleashed Las Vegas 2019
    June 17, 2019, Las Vegas, Nev.
  • TECHSPO Chicago 2019
    June 20, 2019, Chicago, Ill.
  • DigiMarCon Midwest 2019 – Digital Marketing Conference & Exhibition
    June 20, 2019, Chicago, Ill.
  • Entrepreneurs Cruise 2019
    July 07, 2019, Cape Canaveral, Fla.
  • DigiMarCon Cruise 2019 – Digital Marketing Conference At Sea
    July 07, 2019, Cape Canaveral, Fla.
  • New York School of Real Estate Finance
    July 15, 2019, Online
  • SkySprout Summit – Columbus Marketing Conference
    July 16, 2019, Columbus, Ohio
  • World Blockchain Roadshow
    August 26, 2019, Multiple Cities
  • TECHSPO Sydney 2019
    August 28, 2019, Sydney, Australia
  • DigiMarCon Europe 2019 – Digital Marketing Conference & Exhibition
    September 12, 2019, Amsterdam, Netherlands
  • DigiMarCon Asia Pacific 2019 – Digital Marketing Conference & Exhibition
    September 18, 2019, Singapore

More Contests

This weekly listing of small business events, contests and awards is provided as a community service by Small Business Trends.

You can see a full list of events, contest and award listings or post your own events by visiting the Small Business Events Calendar.

Image: Depositphotos.com

This article, “Maturepreneur Virtual Summit Teaches Techniques for Older Entrepreneurs” was first published on Small Business Trends



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Selling on Amazon Not as Important as Having Your Own Branded Site?

May 24, 2019 by Asif Nazeer Leave a Comment

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I attended Magento Imagine last week. And it gave me the chance to speak to Brooks Robinson. He acts as CEO of Springbot. The company built this marketing automation application specifically for SMB e-commerce retailers.  The company has served this audience for seven years. And they also act as a long time Magento partner.  So I stopped by their booth at the conference. And I got Brooks’ take on what Adobe acquisition of Magento means to SMB retailers. I also asked what have been the biggest changes to e-commerce over the past couple of years. And we discussed what relationship SMB sellers should have with Amazon. Finally, I asked what smaller e-commerce players should be on the lookout for in the not too distant future.

Below is an edited transcript of our conversation.  To hear the full interview watch the video. Or click on the embedded SoundCloud player below.



Life as a Serial Entrepreneur

Brooks Robinson of Springbot: Selling on Amazon vs Own WebsiteSmall Business Trends:  Why don’t you give us a little bit of your personal background.

Brooks Robinson:  I am a serial entrepreneur. Been involved with a number of tech startups over the past almost 20 years. And we co-founded Springbot back in 2012. And it has been a great ride helping small to mid-size e-commerce retailers take advantage of technology typically only available to large retailers. Think about marketing automation in the past six or seven years. It was really dominated by these larger retailers.

So we have been looking at things like market attribution. What market is working? And what is not? How do you make this available to a smaller retailer? The marketing automation around personalization, right? How do you have that retailer have a neat consumer experience. Help them drive more traffic, conversion and revenue altering.

A Look at the Magento Imagine Conference

Small Business Trends:  That is really good. So how is this conference? I think we are only a day and a half into it. But how does this conference compare to the pre-Adobe acquisition Imagine?

Brooks Robinson:  Go way back to 2012. It was a developer conference, right? So and we were talking nuts and bolts and integrations. And it was really in the weeds. We were talking a lot about technology. And then we went through the eBay, PayPal phase, was not so bad. And that was much more around partnerships, and co-marketing. Some go to market strategy and then, it has been exciting.

I think that we are really excited about the partnership that we will have now with Adobe and Magento. Obviously with Adobe being a much larger organization, the resources that come to bear. What is also interesting is even though from an e-commerce perspective, Adobe had been working mostly with larger enterprise.

Thinking about the Cloud

…we will think about the e-commerce cloud. Or the Adobe commerce cloud. What is actually interesting is in the small to mid-market where we serve, almost every one of our customers has an Adobe relationship. With some Adobe piece of software. Whether that is SodaShop or Illustrator. And so we are excited about the brand recognition in our space. And just in continuing to develop the partnership we have had with Magento for as long as we have.

Small Business Trends:  So it is 2019. And so much is going on around e-commerce in general. But when you think about e-commerce from an SMB perspective, and some of the things that are kind of being discussed now, how different is e-commerce, in 2019 for SMB perspective, than it was maybe even a couple of years ago?  

Brooks Robinson:  Well yes, if you go back three or four years. I think we have seen a major shift in how retailers are using consumer data to target messages is a pretty unique experience for their consumer. If you really go back three or four years ago it was, I had to do my monthly e-mail campaigns. And I blasted out to everyone on my list. There was probably a little bit of dabbling in triggered e-mails. Or leveraging data within your store, to drive personalized messages. That has come along way in the past three or four years.

How E-Commerce Has Changed

If you go back three or four years ago the main trigger e-mail people were doing was abandon shopping cart. If a consumer abandoned a cart, they got the e-mail, free shipping or ten percent off. Now with much more sophistication around behavior, what products you are looking at, what your demographics are, what your past purchase behavior is, the RFM analysis, the recency, frequency and monetary value of that consumer is now being used to trigger different messages, that are moving beyond just e-mail.

Small Business Trends:  Right.

Brooks Robinson:  At Springbot we have been in e-mail marketing automation six or seven years, but we just recently launched in Facebook Messenger the ability to use that as another channel to reach your consumer and that is something that we are seeing, that has just evolved in the past three or four years.

The Magento Amazon Connection

Small Business Trends:  One of the key announcements coming out of this conference is around the Magento, Amazon connection, allowing you to be able to manage your Amazon store from Magento.

Brooks Robinson:  Yes.

Small Business Trends:  How important is it for, take the SMB folks, to have a presence on Amazon in addition to trying to build their own brand and their own store?

Brooks Robinson:  Yes, I think it really depends on the brand. One of the things we do at Springbot, is we try to have that consultative approach to working with small to mid-size retailers, rather than just go ahead, buy a piece of software.

Small Business Trends:  Right.

Understanding your Product

Brooks Robinson:  We really like to understand what product you are selling, tell us more about your consumer, because the Amazon integration does not work for every retailer.  But Amazon can be a great channel for someone that still has their own brand presence. We have an Amazon integration as part of our platform for four or five years and view it as a positive channel for some retailers.

Small Business Trends:  Okay. The other thing that they talk about in the morning keynote was this whole idea of progressive web apps, where does that fit into things

The World of Progressive Web Apps

Brooks Robinson:  I think you will probably see that more in the larger enterprise based where an enterprise, retailer will make an investment in an app and have that be one of their channels to go to market. we do not see as much of that in the small to mid-market. We think we see more investment in the branded website, as well as in social media assets. We work with a lot of fashion retailers and their Instagram presence, their Facebook presence. Those are all areas that we see more investment there, making those shoppable, versus an actual mobile app set.

Small Business Trends:  One of the stats that came out was now more people seem to be shopping online via mobile than being at their laptop.  Or at their desktop. How does that change the game from an SNB perspective around commerce?

The Move from Laptop to Mobile

Brooks Robinson:  If you go back four or five years it was all about responsive design of websites right, and it was amazing how many small to mid-size and even frequently large retailers had not built responsive sites. We saw this mobile kind of wave as people were buying, not just shopping, but actually buying online. There is a big difference between doing discovery in mobile but now people are actually making their purchase on mobile.

I think we have gone through that phase of responsive design. That was kind of like three or four years ago, and now we are much more into having a different consumer experience on mobile. That is just not changing the layout of the page, but thinking more about how that consumer goes from discovery to purchase, is much different, and I think that is where we are seeing more investment.

Where the Sale is Made

The other is just understanding that attribution in terms of what marketing is actually getting someone to buy via mobile versus buying via the web. And start to think about your consumers as mobile discovery folks or mobile purchasers and start to do some segmentation around that as it relates then to your marketing tactics and marketing automation.

Small Business Trends: It seems like there has been that shift from people looking for products, maybe four or five years ago, they started on Google, now it is like 50 to 60 percent do their first product search on Amazon.

Brooks Robinson:  Yes, yes.

Small Business Trends:  Are small businesses taking advantage of that in any way or are they still trying to play catch-up with that shift?

Making Online Retail Giants Accessible to Small Sellers

Brooks Robinson:  One of the things we are always trying to do is learn what large retailers are doing and bring that down and make that simple and affordable to small and mid-market. So one of the great things about the Adobe relationship is that we get to talk to large retailers and we get to be at shows like Imagine, where there is a cross section of small, mid and large retailers. But it is great to go talk to large retailers and see how are they tackling that challenge.

I think on the Amazon front there is definitely product listings, but now we are starting to see the ability to do Amazon ads and be able to drive to a branded site, and that opens up a really interesting opportunity for mid=market, that maybe is not as focused on having Amazon as a channel. But now using Amazon as an advertising channel, which I think is really kind of unique and interesting.

Being Passionate about your Brand

So I think ultimately where our customers do best is when they have a brand and a product they are passionate about and it really comes through in their branded site, that you do not get when you have a product listed in Amazon.

Small Business Trends:  Right.

Brooks Robinson:  Another preppy shirt sitting in Amazon is not the same as coming to a really cool store that talks about the persona of that brand and how they engage with their consumers. How they interact with those consumers, I think it is much different than what you get in a more sterile Amazon.

Small Business Trends:  It is still the case where Amazon pretty much owns the customer when it is bought via Amazon, versus if you have your own store and you, somebody buys all in your store and then you get all that information.

Building a One-to-One Marketing Campaign

Brooks Robinson:  Yes, where one of the things about our prop when we first started Springbot was I really wanted to be able to help retailers with attribution. Right, if you spent a dollar on marketing, how much revenue do you get, and a big part of that is not just understanding that one-to-one marketing campaign to purchase. You are also understanding customer lifetime value and trying to understand can you get that repeat buyer, so that is what makes the Amazon channel more difficult; while you are seeing people use it as a combination, rather than being a sole channel.

Small Business Trends:  What are we going to be thinking about, what are we going to have to account for in five years, that we are not even really thinking about, or maybe it just is not that big of deal right now?

Brooks Robinson:  I think how consumer data is used, the privacy around that, helping consumers interact with brands in the way they want to interact verses it being the other way around. I think that is going to put a lot of pressure on retailers and their brand market retailers to leverage marketing automation in a way that engages with those consumers. Like I said in the way that the consumer wants to be engaged, and that can be everything from Facebook Messenger to e-mail, to SMS, and being able to give the consumer choice for having Interact. I think will be something that we will really challenge the platforms, but I think it is exciting.

This is part of the One-on-One Interview series with thought leaders. The transcript has been edited for publication. If it’s an audio or video interview, click on the embedded player above, or subscribe via iTunes or via Stitcher.


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Where to Get Your Initial Startup Money

May 23, 2019 by Asif Nazeer Leave a Comment

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Where to Get Your Initial Startup Funding

The biggest question on most would-be business owners’ minds is, “Where will I get the money to start my business?” There are plenty of options — but some are better than others.

Startup Funding Sources

Here’s an overview of the good, the bad and the ugly ways to finance your new business.

Friends and Family

Friends and family are the number-one source of startup financing for most small business owners. In a Small Business Trends survey in 2017, 26% of respondents said they considered friends and family their most reliable source of capital. After all, if your friends and family don’t believe in your business, who will?

You can either borrow money from your friends and family or make them investors and give them a stake in your business. If you borrow money, make sure you treat it as a loan just as you would with a loan from a bank or credit union. Draw up loan documents (you can find templates online) and commit to repaying the money on a set schedule with interest.

Getting an investment from friends and family may seem like a better idea than borrowing because you don’t have to pay the money back. But keep in mind that if your friends and family members become shareholders, they may feel entitled to take a bigger role in directing your business then you’re comfortable with. Do you really want Uncle Joe telling you what to do with your website? Of course, if you do have a friend or family member whose business experience and advice could be valuable, taking them on as an investor could be a good idea.

Personal Credit Cards

Nearly two in 10 (19%) business owners in our survey think credit cards are a reliable source of financing. However, as a startup business owner, your business does not have any credit history of its own, so if you plan to use credit cards as a financing method, you’ll have to use your personal credit cards at first.

Using credit cards for business financing can be risky if you don’t manage your debt carefully. The best way to use credit cards is to pay for things you know you’ll be able to sell for a profit, which you can then use to pay off the credit card balance. For instance, if you’re starting a landscaping business and you need to buy gardening tools, plants and seeds for your first job, you could charge the purchases on a personal credit card and use the proceeds from the job to pay it off. Be aware, however, if you don’t get paid before the credit card payment is due, you could end up incurring interest and get in over your head.

Personal Savings

Using your personal savings to start a business allows you to avoid going into debt or giving away any equity in your business. Investing your own money can also be a good motivator for success: when you’re playing with your own money, you may be more likely to plan carefully and less likely to take unnecessary risks than you would if someone else is footing the bill.

If you don’t have personal savings you can tap into, look for ways you can raise cash to put towards your business. For instance, if you have two cars, could you sell one for startup capital? Perhaps you have a collection of vintage Star Wars figurines or some old savings bonds you could convert to cash. Of course, you can also delay your startup a bit and build up your savings while you plan for your business launch.

Microloans

Microloans are small loans, sometimes as little as a few hundred dollars, often designated to assist business owners who have limited work experience, live in underserved communities or are starting businesses that will help give back to the community. If you need a small amount of money, such as $5,000 to $10,000, a microloan could be the perfect solution. Kiva and Accion are two well-known microlenders. Microloan.org Is a portal that matches entrepreneurs with micro-lenders nationwide. The SBA also offers microloans through specially designated intermediary lenders; the average SBA microloan amount is about $13,000.

Bank and SBA Loans

The first place you think of going for startup capital might be the bank. In reality, it’s very rare for startup businesses to receive a loan from a bank or even an SBA guaranteed loan (loans made through participating banks and partly guaranteed by the SBA). Some 75% to 80% of SBA loans go to established companies, according to LenCred founder Tom Gazaway.

Why is it so hard to get a bank loan? In order to help make sure they’ll get their money back, lenders typically want to see things a startup business doesn’t have: a documented track record of success, financial statements showing adequate sales to service the loan, and a strong business credit history.

You may have a better chance of getting a startup bank loan if you can demonstrate some degree of business success, such as signed orders from customers, and if you have a strong personal credit score. You may also have more success with online lending sources, which sometimes have more lenient criteria for loan approval.

Crowdfunding

If you expect to finance your start up through crowdfunding, it’s time for a reality check. Although crowdfunding sites generate a lot of buzz, very few businesses actually get financing this way. (In reality, 63.71% of Kickstarter projects failed as of August 2018.)

Successfully crowdfunding your business requires a lot of hard work, including a well-thought-out media campaign to attract attention, a tantalizing offer for your contributors and an exciting product that has the potential to generate lots of buzz among consumers (such as a new tech gadget). Get the scoop about crowdfunding.

Venture Capital

Venture capital investments are setting records—but unless you are starting the next Facebook, don’t expect VCs to finance your business. Just 0.5% of entrepreneurs get capital from venture capitalists, reports Scott Shane, A. Malachi Mixon III Professor of Entrepreneurial Studies at Case Western Reserve University. Venture capitalists expect a return of at least 10 times their investment, seek companies with huge growth potential and will expect to take a lead role in managing your business (which probably isn’t something you want anyway).

Angel Capital

Angels are wealthy individuals who invest their own money in small businesses, either individually or as part of angel groups. However, angels generally don’t invest in businesses at the startup stage. They’ll want to see proof your business is already successful with a strong potential for growth that can bring them a big return on investment. Learn more about what an angel investor looks for when investing.

Franchise Loans

Are you buying a franchise business? If so, you may be that rare startup that’s able to get a bank loan. Franchisees are considered more fundable than the average startup because the franchisor is there to help them through the risky startup stages. Since you’ll be working from a proven franchise system, not your own business plan, lenders can feel more confident they’ll get their money back. In addition, many franchisors have approved lending sources to which they direct new franchisees.

Grants and Awards

Contrary to what you may have heard, the government doesn’t hand out free money to start businesses like candy. Most grants are for nonprofits; the grants for for-profit startups that do exist are few and far between, and generally require your business to meet stringent criteria. The Small Business Innovation Research (SBIR) & Small Business Technology Transfer (STTR) programs provide grant money for firms doing research that can lead to commercially viable technology. If you’ve got a lot of patience, you can search for federal government agency grants at Grants.gov. Also check out these grants for small businesses.

Where Not to Get Startup Money

There are a couple places you should never turn for startup money. Don’t put your home or your financial future at risk to start your own business. If you take out a home equity line of credit or get a second mortgage on your home to finance startup, you could end up losing your home (and destroying your credit rating in the bargain). By the same token, don’t borrow from your retirement plan to launch a business unless you are nowhere near retirement and feel confident you can rebuild your nest egg if need be.

By looking in the right places, you can find the startup money you need. It just takes time, patience and the willingness to get creative.

Image: Depositphotos.com

This article, “Where to Get Your Initial Startup Money” was first published on Small Business Trends



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43% of Cyber Attacks Still Target Small Business while Ransomware Stays On the Rise

May 22, 2019 by Asif Nazeer Leave a Comment

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2019 Small Business Cyber Attack Statistics

When did you last read about a small business being hacked in the news? Once this happened rarely. But according to the Verizon 2019 Data Breach Investigations Report (DBIR), 43% of cyber-attacks target small businesses.

And cyber attacks on small businesses represent the largest share of all the attacks in the report. The disparity highlights a lack of resources and knowledge. So small business owners must learn more and invest in better digital security. But cybercriminals also seem aware of this disparity. And this explains why they target small businesses in higher numbers.

Bryan Sartin serves as  executive director of security professional services at Verizon. And in the press release for the report, Sartin explains in detail about the importance of being aware of your security risks.

Sartin says, “As businesses embrace new digital ways of working, many are unaware of the new security risks to which they may be exposed.” And he goes on to explain how businesses, “Really need access to cyber detection tools to gain access to a daily view of their security posture, supported with statistics on the latest cyber threats.”

Finally, Sartin emphasizes the need to see security correctly. It must work as a “Flexible and smart strategic asset that constantly delivers to the businesses, and impacts the bottom line.” But cyber attacks impact the bottom line of small businesses dramatically. And they can result in companies going out of business. Unless they’ve created a robust recovery system.

2019 Small Business Cyber Attack Statistics

The Attacks

The report shows the vector for the attacks can come from anywhere.

The majority (69%) of the attacks proved to be work of outsiders. And 39% originated from organized criminal groups. But nation-state or state-affiliated actors also took part in 23% of the breaches.

Internal offenders involved themselves in 34% of the incidents. And 2% of those proved to be partners in the firm. While 5% were identified as multiple parties.

The report also covered the methods for committing these crimes. So 52% of the breaches resulted from hacking.  And other tactics include social attacks (33%), malware (28%), events caused by errors (21%), misuse of authorized users (15%), and physical actions (4%).

The Victims

Verizon says no business is too small or too large to fall victim to a data breach. And no industry vertical has proved immune to attack. So the 43% of targeted small businesses highlights no one is off-limits.

Meanwhile 16% of cyber attacks target public sector entities. And 15% focus on healthcare organizations. Meanwhile 10 % of attacks  hammer the financial industry. But some segments seem more prone to attacks than others.

Verizon says the business model, type of data transmitted and retained, customer base, and the technologies needed to secure their environment are all factors.

The report recommends businesses look beyond their industry. So they can learn from other sectors. And the perspective they gain from the experiences of other industries can provide valuable insight.

Check this list of attacks according to industry:

  • Accommodation and food services – 87 incidents with 61 confirmed data disclosure
  • Educational services – 382 incidents with 99 confirmed data disclosure
  • Financial and insurance – 927 incidents with 207 confirmed data disclosure
  • Healthcare – 466 incidents with 304 confirmed data disclosure
  • Information – 1,094 incidents with 155 confirmed data disclosure
  • Manufacturing – 352 incidents with 87 confirmed data disclosure
  • Public administration – 23,399 incidents with 330 confirmed data disclosure
  • Retail – 234 incidents with 139 confirmed data disclosure
  • Professional, technical and scientific services – 670 incidents with 157 confirmed data disclosure

The report reveals cyber criminals are ever present. And they wait for the right opportunity to steal your information. So regardless of the type or amount of your data you must remain vigilant. Do you have a digital presence? Then you must be ready for the inevitable. And being ready remains the best way to reduce the impact of any breach.

Get Ready

Stay proactive about protecting your digital presence. Keep informed. And try to understand the threat landscape of today’s digital ecosystem.

Don’t worry about being an expert. But keep current on cyber risks. And this makes you aware of your vulnerabilities. Lack of information about cyber risks can prove dangerous. It hurts your ability to mitigate and recover from attacks. But staying informed enables you to plan. You can consider different scenarios in the event of a breach.

Do you lack confidence in your digital security capabilities? Then hire a security expert. And have them implement a protocol with industry-leading best practices and strong governance.  You serve as owner and decision maker in your business. So you must make everyone in your business accountable for their actions. But without strong governance, your new system will prove a waste of time and money.

Best Practices Recommendations from Verizon

Keep it clean: Many breaches are a result of poor security hygiene and a lack of attention to detail. Clean up human error where possible, and then establish an asset and security baseline around internet-facing assets like web servers and cloud services.

Maintain integrity: Web application compromises now include code that can capture data entered into web forms. so consider adding file integrity monitoring on payment sites, in addition to patching operating systems and coding payment applications.

Redouble your efforts: 2FA everything. Use strong authentication on customer-facing applications, any remote access and cloud-based email.

Be wary of inside jobs: Track insider behavior by monitoring and logging access to sensitive data. Make it clear to staff just how good you are at recognizing fraudulent transactions.

Scrub packets: Distributed denial of service (DDoS) protection is an essential control for many industries. Guard against nonmalicious interruptions with continuous monitoring and capacity planning for traffic spikes.

Stay socially aware: Social attacks are effective ways to capture credentials. Monitor email for links and executables. Give your teams ways to report potential phishing or pretexting.

The Verizon Study

The Verizon DBIR report is an industry standard in digital security. The 12th edition of the report contains the analysis of 41,686 security incidents including 2,013 confirmed breaches.

The report analyzed close to 1.5 billion data points of non-incident data from contributors, and according to Verizon, this was a substantial increase.

This year the FBI Internet Crime Complaint Center (IC3) contributed to the DBIR with impact data from business email compromise (BEC) and computer data breach (CDB) reports.

You can get the entire 2019 DBIR report and executive summary on the resource page.

Image: Depositphotos.com

This article, “43% of Cyber Attacks Still Target Small Business while Ransomware Stays On the Rise” was first published on Small Business Trends



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Voice technology delivers on banking needs

May 21, 2019 by Asif Nazeer Leave a Comment

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Financial services is full of customer pain points that could be resolved with the help of voice-assisted devices. For further insight, read “Banking on voice.”

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58 Percent of Small Businesses Spend 5 Hours or Less on Marketing

May 19, 2019 by Asif Nazeer Leave a Comment

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2019 Small Business Marketing Challenges

How much time do you spend on marketing for your small business? A new survey carried out by OutboundEngine reveals 58% spend five hours or less on marketing. And stress is a major contributing factor for how much time small business owners spend.

Titled “Stress, Time & Growth: Factors Affecting Small Business Marketing in 2019,” the report looks at the marketing strategies of small businesses. And according to OutboundEngine, the complexities of today’s small business ecosystem is making marketing much more difficult.

The complexity is driven by the sheer number of options available to businesses in marketing today. For small business owners who don’t have the knowledge base or the budget to capitalize on these options, it can indeed create a stressful environment.

In the report (PDF), Marc Pickren, CEO, OutboundEngine, says marketing is a key factor in driving the growth or slowdown of a business. And business owners must commit to investing in their marketing efforts.

Pickerin goes on to say “There are now numerous technologies to help small businesses automate their marketing, but even those take a weekly commitment that small business owners just don’t have time for.”

2019 Small Business Marketing Challenges

For most small business owners, marketing is not their primary skill set. And if they don’t have the budget or in-house talent to carry out the task, it becomes a problem. This inevitably creates a stressful environment for small businesses.

In the survey, 62% of owners said they are as or more stressed about their business in 2019 than they were last year. And the lack of resources seems to be the biggest hurdle to overcome when it comes to marketing. This includes finances, knowledge, and talent.

The problem of finances was stated by 28.5% of the respondents who say they just don’t have enough money. This was followed by 22.39% with not enough time and another 14.25% who can’t identify the best marketing tactic for their business.

Others said they don’t have the staff they need (11.96%) and they don’t know where their customers are (2.80%).

When it comes to spending on marketing, more than half or 54.45% spend 5% or less of their revenue. And only 4.33% spend greater than 20% of their revenue on marketing. But according to the survey, businesses who spend more on marketing experienced higher growth rates.

Finding the balance between spending the right amount of money and time is key. But it is not as simple as that.

How Much Time are Businesses Spending on Marketing?

Small businesses are not spending the necessary time on marketing to get the results they need. With 58.27% spending less than five hours per week, the data shows owners clearly give other parts of their business operations a higher priority.

Only 4.33% of owners spend more than 20 hours per week. Another 5.34% spend 15 to 20 hours and 22.14% spend 5 to 10 hours each week devoted to marketing.

With more business owners spending less time on marketing, it is not surprising their growth is suffering. But the survey shows a clear correlation between spending more time and higher growth.

In 2018 more than 79% of respondents who spent 5 to 10 hours per week on marketing reported revenue growth. For those who spent less than five hours per week, the number goes down to 52%.

Marketing and Small Business

With so many challenges, where are small businesses finding success with their marketing strategies?

For the majority of the respondents or 39.72%, organic social media is delivering for them. In the digital realm, this was followed by paid social media (17.22%), email marketing (9.72%), and digital advertising (8.06%). Traditional advertising came in at 11.67%, followed by events with 13.61%.

The issue of time still persists for businesses who have found social media to be a successful marketing strategy. More than half (52%) said organic social media is the greatest time-suck for them, followed by events and paid social media at 15 and 13 percent respectively.

According to OutboundEngine, small businesses can overcome these challenges by deploying marketing automation solutions. The operational framework this technology has introduced is giving small business owners more bang for their investment.

By relieving owners from the time-consuming maintenance of customer engagement and other marketing tasks, it will get rid of the stresses of running their business.

The Survey

OutboundEngine carried out the survey with the participation of more than 350 small and medium-size business owners in February 2019. The businesses were based in the U.S., and the goal of the survey was to explorer marketing related topics.

The survey looked into how business owners felt about the future success of their enterprise by exploring their sentiment toward and knowledge of marketing. This includes tactics and time management preferences along with other stressors and concerns.

Image: Depositphotos.com

This article, “58 Percent of Small Businesses Spend 5 Hours or Less on Marketing” was first published on Small Business Trends



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