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73% of B2B Videos are Less Than 2 Minutes; Only 13% Viewed on Mobile

July 5, 2019 by Asif Nazeer Leave a Comment

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Vidyard, a leading video platform for business, recently released their annual Video in Business Benchmark Report and it is full of great information on how businesses are leveraging video to engage customers and prospects.  The study found on average 52% of viewers watch a video all the way through, regardless of the video’s length. But over two-thirds (68%) of viewers watch a video to the end if it’s less than 60 seconds. While only 25% will finish a video if it’s more than 20 minutes.

These are just a few of the many data points coming from the survey. And I recently spoke with Vidyard’s VP of Marketing Tyler Lessard, who shared his perspective on some of the key findings from the report. Below is an edited transcript of our conversation.  To see the full conversation watch the video or click on the embedded SoundCloud player below.



2019 Video Marketing Trends

2019 Video Marketing TrendsSmall Business Trends:  Give us some of the major takeaways that you guys found in this one.

Tyler Lessard:  We just published our annual report, called the 2019 Video and Business Benchmark Report and each year we actually, we pull the data from two different sources that we work with. One is qualitative research that we do in partnership with a third party, that surveys marketers out there and how they’re using video. And the second is our own first party data in which we analyze more than 3000 videos published over a 12 month period from primarily B2B businesses and those using our platform. So they aren’t media companies. It’s not entertainment. These are all businesses using video to support their go to market programs and largely in B2B.

Within this report we end up seeing some really interesting hard data trends. As well as how do those correlate to some of the qualitative research that we’re seeing. And I think one of the biggest things that we saw this year compared to previous years was a really broad expansion in terms of the types of video that businesses are creating to support their marketing and sales programs. And if you go back, one, two, three years, the majority of businesses were creating fewer videos first of all. But they were also focusing them in on things like website explainer videos, product demos and online webinars. And traditionally, that’s often how we think about the basics of video in B2B.

Video Marketing Spreading Through the Sales Funnel

But this year we saw a huge spike in those reporting the use of, and creation of, videos for social media channels, videos specifically for their YouTube channels, videos to support the ongoing buyers journey, customer success videos, things like that. So we’re seeing sort of this rise of video throughout the full funnel. And sort of a correlated benchmark to that is more and more of that video creation is happening in house. So businesses are getting scrappier with saying, “You know what? We don’t need to outsource all of these videos. Yeah, that great explainer for our website, let’s get a professional to do that. But when we’re creating product demo videos, on demand thought leadership, how to videos, things like that, more and more of that is happening in house. That’s just a core part of the content that they’re publishing.

Small Business Trends: Could that also be a function of costs coming down, technology making it easier for them to do it and feeling like they can actually handle some more of it internally as opposed to externally?

Tyler Lessard: Yeah, 100%. And we see both factors playing in now, that there’s more demand for video throughout the buyers journey. Because audiences are just tending to go that way now. And if they have an option to engage in video, it’s working really well for marketers. So they’re seeing, okay, we should create more content. But at the same time, as you said, the ability to supply that content has come a long way. And so we can now create videos. I mean you and I right now are creating a video as we speak, right, as an interview style thought leadership video. And that’s something that we can put out there to support our program.

Video Length Getting Shorter

Small Business Trends: Right. One of the trends it looks like is taking place is videos are starting to get shorter and shorter and shorter.

Tyler Lessard: Yes. We saw year over year, this has been happening in the business world. And it’s probably not surprising to most people. If you go back two years ago, of all the videos published through our platform by businesses, the average length overall was about nine minutes. Last year, the average length was around six minutes. And this year it dropped down to four minutes. So of those 300,000 plus videos, the average length across all of them was four minutes.

Now the important thing to also look at is 73% of all those videos were less than two minutes, right? So there’s this big volume of videos that are less than two minutes. We’re still seeing that complemented with longer form content. Things like interviews and webinars and things like that. But more and more it’s about the creation of these quick, short form videos. Whether that be to explain a specific topic, to educate somebody in a how to, or to use them for short promotion on social media, email marketing and other channels like that.

More Viewers Staying to the End

Small Business Trends: So videos are getting shorter, but it seems like there are more people actually getting through the whole video.

Tyler Lessard: Right. Yes.

Small Business Trends: It sounds like things are starting to meet in the middle or something like that.

Tyler Lessard: No, you’re right. And that was my big takeaway this year, there’s this breadth of content being created, but in parallel, videos are getting shorter, but at the same time people are watching longer, and both percentage wise and absolute value times. And so I think what we’re seeing there is you’re right, things are sort of meeting up, where I believe that businesses are getting better at creating value in their content.

Business Getting Savvier

And that’s keeping people watching longer and I think that’s because we’ve been doing this now a number of years, and I think again, businesses are just getting savvier in what they’re creating. I think there’s more emphasis than ever on the value, the actual content value as opposed to the production value and so again, that’s where we’ve seen this rise of how to videos, thought leadership videos, things that are delivering real value in an educational format. And those tend to keep people watching longer.

It may not have as many views as those big promotional videos, but more and more of them are sort of targeting audiences and going deeper into the buyers journey. So I think we’re creating better content as an industry, at least I hope that’s one of the interpretations I can take from that data. But at the same time I think people are just more likely to consume video content now as it’s becoming more and more a natural part of how we consume information, whether it be in our personal lives or in our business lives.

Video Still Viewed on Desktop – Even in a Mobile World

Small Business Trends: One of the more interesting kind of factoids that came out of this for me is we are in a mobile world, and we see that more and more content seems to be being consumed via mobile devices.

Tyler Lessard: Yeah.

Small Business Trends: Not so much with some of this business video, it seems.

Tyler Lessard: Right. Yeah, we’ve seen that as a consistent trend for the last few years, that the majority of viewing of business related videos happens on desktops, not on mobile devices. And in fact, it’s been well over 80%, I think even over 85% for the last couple of years running. We did see a little bit of an uptick in mobile devices consumption in these last 12 months, but it’s still not a huge contributor.

And I think if you think about the world of business, it’s probably not surprising to put yourself through that through process. Most of these videos are consumed during the 9:00 to 5:00 workday, the most common time for people to view business related videos are mid-week, so Wednesday or Thursday, and typically in the morning, or early afternoon time period. Which I think is consistent with a lot of other types of content, so it’s the part of the week where people are willing to spend a bit more time researching, educating, or consuming, as opposed to Monday when you’re getting going and Friday where you feel like you just got to get things done and get out.

B2B Viewing Happening During the Day

But it mostly happens during the day, and in the business world, again, a lot of that video is for educational purposes, so people are still sitting down, their consuming it on their desktops, as opposed to the consumer world, where mobile video is largely about entertainment, right, and so we’re quickly watching, or communication, whereas in business, I still see a focus on educational content and as a result people are tuning in on their desktops.

And the one takeaway I’ll give you on that Brent, for the audience listening and what does that mean for most people, it’s that be mindful that because people tend to watch business videos on their desktops, we can take advantage of the bigger form factor, so we can create videos with a little bit more visual content and not worrying about is this always going to be viewed on a small device.

But also it does give us more liberty in terms of longer form content, right? People on mobile are more likely to consume short form, snackable content, you usually don’t sit on your mobile and watch an hour long video, but people will do that on their desktops. And so you have a little bit more liberty in the business world to create those 10 minute long interviews, those 30 minute educational webinars and expect people will stay tuned.

Analytics Becoming More Important

Small Business Trends: Yeah, one of the other kind of really interesting takeaways, is this whole area around analytics, and it seems like video creators are getting a little bit more sophisticated with the way that they analyze the performance of their videos. Maybe you can talk a little bit about that.

Tyler Lessard: I think it’s a great extension to the other trends that we’re seeing. As businesses do more and more video, even if they’re creating them in house, that’s still a bigger and bigger investment, right? Because it’s still people’s time, their energy, and it’s a bigger part of your programs. So as you’re doing that, you start to have that need to make sure that you are tracking the data, to know what’s working, what’s not, am I applying these resources affectively and how do we get the most out of these videos? When you’re just doing one-offs, it’s not as big a deal, and you usually look at things like view counts and basic engagement on them and say, “Hey, is this getting some good sharing and are people staying tuned?”

Customer Tracking Becoming More Aggressive

But as you start doing video more aggressively throughout your marketing and sales, and throughout the buyer’s journey, you want to start to be able to track things, like who’s actually watching these videos and how is that influencing net new leads, and ultimately the business related metrics, like influence on pipeline or revenue.

And then also understanding, where are they watching these videos, if it’s embedded in multiple places, can I tell where people are finding it, where they’re consuming it. So lots of different things that we’re seeing businesses start to do and I think we’ll continue to see as we move forward, as businesses rely more and more on video, that that trend will continue and more of them will start to look at these richer analytics through more sophisticated video platforms.

Social Media Dominated by On-Demand

Small Business Trends: When you talk about social media, using social media as a place for video, does that also include the live streaming aspects, or is it more just natively posting videos?

Tyler Lessard: What we’re seeing for most businesses and people responding to the surveys is that primary use on social is just on-demand videos that are being published, either on their main profiles, and or by their employees and their evangelists and their executives. As well as a growing use of their YouTube channels as a specific place to publish content. Less so for live video, we still haven’t seen huge adoption of live streaming within the typical business world. You know, those who do report using live streaming we see are using for things like ask me anything sessions, with people from their company or executives, things that are maybe interview style, but they want to take advantage of live to see if they can pull an audience in in real time.

But we still haven’t really seen a silver bullet from anybody in terms of the real business use of live video, so I think it’s still a lot of that on demand content.

LinkedIn Live Becoming Big

Small Business Trends: I just got the access to LinkedIn Live and I’ve been playing around with it, and I’m pretty surprised at how, at least the first one I did… I guess people aren’t used to getting notifications about live video on LinkedIn.

Tyler Lessard: Right.

Small Business Trends: And so, there was a curiosity factor or something, because I literally did like a minute and a half, me just staring, trying to get this thing to work, and that has over 2800 views and like 60 something comments and it seems like it’s just right now it’s more of a curiosity, but do you have a sense for, if something on the LinkedIn platform since it is business oriented, may actually have a pretty significant impact on the way video goes in the future?

Tyler Lessard: I do. And I think that to your point, it is an opportunity right now to be creative in how you might use live streaming on any of these platforms and LinkedIn certainly. And it’s partly because those social platforms are incentivizing the consumption of it, right? So they, as much as we hate to say it, we need to play those games of if LinkedIn is going to drive people to come watch my live streams because they have their own motivation behind it, then we need to think about that, and see if that’s a way to leverage their reach and get more audiences in, then that’s something we should consider.

LinkedIn Video Ramping Up

And even on LinkedIn now we will more often than not include a video in our posts, even if it’s just a short video that’s just like a quick summary of what we’re talking about, and it’s because we find that they just get broader reach because LinkedIn is motivated to pull people into posts with native videos as opposed to those without. And so I think there is an opportunity there today and with live streaming to your point, it’s new to market, especially on LinkedIn, there can absolutely be that curiosity and novelty factor, but also we know that LinkedIn is motivated to get people to watch, so they’re doing things like notification and others. So if you can be smart, and come up with good content, because the problem is using it and abusing it.

Small Business Trends: Let’s talk to the folks who have not really gotten started with video but have, they realize it’s going to be important to them to do so. And let’s frame it in the sense is, this is an SMB company….

Tyler Lessard: Yeah.

Small Business Trends: Limited resources, but they know that this is a way for them to get their name out, start building their brand and start connecting with prospects. What are some of the best ways that they could actually get started doing that?

Small Businesses Rethinking Video Marketing

Tyler Lessard: I talk to a lot of smaller businesses around how they’re thinking about video and trying to get going. And the one thing to start with, as you think about this, is to be mindful that video is another content medium to deliver your message through the different channels or paths that you probably already use today. So don’t think about it as something totally separate. I think you need to think about it more organically, as a content type.

And if you do email marketing, most of your emails are probably text based today. Should there be videos that become the call to action to those? Maybe you have a blog? Should you be incorporating videos as a way to deliver your message on your blog? You do thought leadership content. So like you and I are doing right now, maybe you want to do video based interviews or video podcasts. Even an episodic video series to support that content strategy, that blog strategy and so on.

Video Entering Sales Process

And the other place to think about it is of course, with your sales team. If you’re a small business, maybe you are the marketer and the sales person and the business owner. And think about as you are reaching out directly to prospects or customers. Are there videos that would help to shorten those conversation cycles?

If you had a really quick, simple video that just clearly explained what you do. Doesn’t have to be something where you’re outsourcing to an agency, getting drone footage and doing all this big production. It could be something as simple as you hopping on camera. Maybe in front of a whiteboard, with a couple of images up there, and just genuinely explaining, “This is exactly how we help businesses solve these problems.”

And just by being able to share a video of you explaining that compared to written text and bullet points, it not only gives the audience a different way to consume the content in a way that they may prefer, but it also gives you the chance to be more authentic and to build a more personal connection.

Video Helping to Build Personal Connections

Because when people watch a video of you explaining what you do versus reading some copy on a web page, just picture it yourself. The video you immediately, you see that person. It’s very transparent. You can hopefully see their passion come through, if they’re really got positive energy. And it builds a level of trust right from the beginning. Whereas copy on a web page really doesn’t do that. It’s informative. But it doesn’t create any personal connection.

So I think just having that mindset, that video can be, it’s an organic part of how you can communicate, it can be a very conversational medium, you don’t have to go overboard with heavy production and you just got to start thinking about, “I want to deliver this message, would video be a good way to do that?”, and just start trying it.

Businesses Seeking Way to Get Started

Even if you don’t have a dedicated producer or content person in house, now is the time to think about what are the simple ways I can dip my toe in. And that might be by doing Skype based interviews and recording them. It could be turning on your iPhone on a nice little tripod and recording some thought leadership content. It could be interviewing your customers on camera, and doing some really basic editing afterwards. And if you don’t know how to do video editing, like 20 minutes on YouTube, you’ll be an expert. It’s easier than ever. It’s more approachable than ever. My 10 year old son edits videos.

Small Business Trends: Wow.

Tyler Lessard: I think you just got to get started there. And think about how can I create some of this content to support my programs. And not every video has to be a big, viral sensation. It’s just got to support your sales process.

This is part of the One-on-One Interview series with thought leaders. The transcript has been edited for publication. If it’s an audio or video interview, click on the embedded player above, or subscribe via iTunes or via Stitcher.


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Small Business Supply Chain Partners Not Weakest on Cybersecurity

July 2, 2019 by Asif Nazeer Leave a Comment

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One of the ways hackers penetrate a large corporation is by first breaching the weakest link in the supply chain of an organization. In many cases, these are small businesses. But it is wrongly assumed they are the weakest link.



Supply Chain Cybersecurity Statistics

A new study from (ISC)² reveals large partners are actually to blame more than their smaller counterparts. According to the report, 54% of enterprises said the third-party breach was caused by large partners. This is compared to 46% of small partners or businesses.

Additionally, 14% say they experience a breach as a result of a small business partner. However, it goes up to 17% with large partners.

The difference is not dramatic, but it lays to rest the misconception small businesses are more responsible for breaches in the supply chain. As long as the business has a strong security protocol in place, the size is irrelevant.

In the release for the report, (ISC)² COO Wesley Simpson addressed this very point. Simpson says the key is to build a strong cybersecurity culture with the right best practices to maximize security effectiveness. If everyone does this, the entire supply chain is more secure.

Simpson adds, “It’s a good reminder that in any partner ecosystem, the responsibility for protecting systems and data needs to be a collaborative effort, and multiple fail safes should be deployed to maintain a vigilant and secure environment. The blame game is a poor deterrent to cyberattacks.”

The Issue of Supply Chain Partners and Digital Security

The most famous (or infamous) security breach associated with a partner is the Target data breach in 2013. In that case, 70+ million pieces of data were compromised after the network credentials from an HVAC contractor was stolen.

When the case settled in 2017, it was revealed 41 million customer payment card accounts were affected. And Target had to pay $18.5 million to 47 states and the District of Columbia.

Small businesses are more aware of cyber security because of this specific case. And as the (ISC)² report points out they are doing much better today.

More Supply Chain Cybersecurity Statistics

The key takeaway from the survey is the conflict large enterprises are experiencing regarding the risk small businesses really pose. This is because the data, according to this study at least, proves small businesses are more secure.

The report also points out fewer than 32% of the data breach large enterprises suffer comes from a third party. So, more than two thirds or 68% of breaches are coming from other forms of attack.

Nevertheless, 32% is a very high number. This is because 64% of large enterprises outsource more than a quarter (26%) of their daily business tasks. With so much data in the hands of third-party businesses, the threat and concern are clearly obvious.

Almost all enterprises or 96% have contract provisions specifying how third parties access, store and transmit their data. And 95% also say they have a standard process for vetting small business suppliers’ cybersecurity capabilities before providing access.

As far as responsibility, 69% of enterprises will hold a third party fully accountable for a data leak or breach by mishandling their data. And 73% of small businesses say they will feel liable if a client experiences a breach. Even if their action is indirectly responsible for the security incident.

At the end of the day, an almost equal number of enterprise respondents feel they are to blame (48%) as much as the partner (52%).

Recommendations from (ISC)²

For three decades (ISC)² has been providing a safe and secure cyber world. The organization is an international nonprofit membership association. More than 140,000 certified cyber, information, software and infrastructure security professionals are members. And their goal is to make a difference and help to advance the industry.

These are the recommendations from (ISC)²:

Supply Chain Cybersecurity Statistics

The Survey

The supply chain cybersecurity report comes from an online survey conducted by (ISC)² and Market Cube in November 2018. A total of 709 IT, ICT, and cybersecurity decision-makers took part in the survey. This includes 354 small businesses with 250 or fewer employees and 355 from large enterprises with at least 1,000 employees. All the companies are based in North America.

Image: Depositphotos.com


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2019 summer reading: 10 business books

July 1, 2019 by Asif Nazeer Leave a Comment

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PwCstrategy&

Articles published in strategy+business do not necessarily represent the views of the member firms of the PwC network. Reviews and mentions of publications, products, or services do not constitute endorsement or recommendation for purchase.

strategy+business is published by certain member firms of the PwC network.

© PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. Mentions of Strategy& refer to the global team of practical strategists that is integrated within the PwC network of firms. For more about Strategy&, see www.strategyand.pwc.com. No reproduction is permitted in whole or part without written permission of PwC. “strategy+business” is a trademark of PwC.

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For a Crucial Key to Small Business Success, You Won’t Want to Miss this Event

June 29, 2019 by Asif Nazeer Leave a Comment

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Digital technology has improved virtually every aspect of business operations. This includes the customer side.

Being able to listen and respond to what customers say about your company is an invaluable edge. When used properly, the information can provide great insights into improving the products and services you offer.

In today’s business and information technology environment, the Voice of the Customer (VOC) is an in-depth process of capturing what customers expect, prefer and dislike.

“Listening to the Voice of the Customer” is a workshop by Applied Marketing Science (AMS) which will teach you how to listen to your customers. The workshop will be held from October 16-17, 2019 at the University Club of Chicago.

The workshop is a two-day event which will cover ways you can use customer information. This includes identifying customers for interviews and asking the right questions.

It also teaches how to analyze the information you have gathered about your customers to determine what they are most concerned about. This will be achieved with machine learning and journey mapping techniques, which will be explored in the workshop.

You can download the course overview here (PDF).

Get $100 off the course registration price by entering Discount Code SMALLBIZ.

Click the red button and register.

Register Now



Featured Events, Contests and Awards

Listening to the Voice of the Customer Listening to the Voice of the Customer
October 16, 2019, Chicago, Ill.

Led by veteran product development and market research experts, this course will introduce Voice of the Customer (VOC) market research and teach you to use it to accelerate innovation in business-to-business markets. The workshop uses a lively, interactive format with numerous hands-on activities and practice exercises to build skills and will also expose you to the latest applications of these techniques in areas such as machine learning and journey mapping.
Discount Code
SMALLBIZ ($100 Off)


More Events

  • Entrepreneurs Cruise 2019
    July 07, 2019, Cape Canaveral, Fla.
  • DigiMarCon Cruise 2019 – Digital Marketing Conference At Sea
    July 07, 2019, Cape Canaveral, Fla.
  • New York School of Real Estate Finance
    July 15, 2019, Online
  • SkySprout Summit – Columbus Marketing Conference
    July 16, 2019, Columbus, Ohio
  • World Blockchain Roadshow
    August 26, 2019, Multiple Cities
  • TECHSPO Sydney 2019
    August 28, 2019, Sydney, Australia
  • DigiMarCon Europe 2019 – Digital Marketing Conference & Exhibition
    September 12, 2019, Amsterdam, Netherlands
  • DigiMarCon Asia Pacific 2019 – Digital Marketing Conference & Exhibition
    September 18, 2019, Singapore
  • World’s Largest MBA Tour is Coming to Philadelphia – Register for FREE
    September 30, 2019, Philadelphia, Pa.
  • DigiMarCon Singapore 2019 – Digital Marketing Conference & Exhibition
    October 02, 2019, Singapore, Singapore
  • World’s Largest MBA Tour is Coming to Miami – Register for FREE
    October 16, 2019, Miami, Fla.
  • World’s Largest MBA Tour is Coming to Austin – Register for FREE
    October 21, 2019, Austin, Texas
  • TECHSPO Dubai 2019
    October 22, 2019, Dubai, United Arab Emirates
  • Rhodium Weekend
    October 24, 2019, Las Vegas, Nev.
  • World’s Largest MBA Tour is Coming to Denver – Register for FREE
    October 28, 2019, Denver, Colo.
  • Small Business Expo 2019 – LOS ANGELES (October 30, 2019)
    October 30, 2019, Los Angeles, Calif.
  • IMPACT>MOBILITY USA 2019
    November 04, 2019, San Diego, Calif.
  • National Small Business Week
    May 03, 2020, Online

More Contests

This weekly listing of small business events, contests and awards is provided as a community service by Small Business Trends.

You can see a full list of events, contest and award listings or post your own events by visiting the Small Business Events Calendar.

Image: Depositphotos.com

This article, “For a Crucial Key to Small Business Success, You Won’t Want to Miss this Event” was first published on Small Business Trends



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Our Planet: Our Business, and our conversations

June 25, 2019 by Asif Nazeer Leave a Comment

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A commentary by Richard Oldfield inspired by Our Planet: Our Business — a new film that sends out a call to action for private enterprise to play a leading role in the innovation, recovery, and restoration needed to avoid environmental collapse. Whether or not you believe that human activity is responsible for climate change, the reality of environmental crisis is inescapable. Because of their technological and managerial acumen, and their capacity for innovation, businesspeople are being called upon to take the lead in finding solutions.

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Wondering How to Make Your Digital Marketing Rock? See These 5 Free Online Courses

June 24, 2019 by Asif Nazeer Leave a Comment

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Free Online Courses for Digital Marketing

Digital marketing skills are critical not only to those actually working in the field but also to entrepreneurs. Even if you’re past your very early startup days and have a marketing team, the most successful founders have a working knowledge of each aspect of the business and can provide knowledgeable oversight of digital marketing campaigns.

Free Online Courses for Digital Marketing

Check out these five top free online courses to build your digital marketing skills:

1. Google Online Marketing Challenge

Over the past 8 years, more than 100,000 people from over 100 countries have participated in Google’s Online Marketing Challenge. It’s an online course with modules covering introductory digital marketing, search engine marketing, search advertising, display advertising, mobile, social, analytics, and video, making it one of the more comprehensive courses for beginners. However, it’s also unique in that Google gives learners a $250 AdWords budget to use over a three-week period, to run an online advertising campaign for a business or not-for-profit. The most successful learners can even win prizes from Google.

If you’re looking for a free online digital marketing course with a competitive angle and a real-world experience element, this is a great option.

2. WordStream’s PPC University

PPC University is a totally free online learning resource created by my own company, WordStream, to help build your PPC and digital marketing skills. We have access to thousands of accounts spending billions of dollars on PPC advertising, and over the years consistently found that small to medium-size businesses struggled to manage their accounts in a way that was cost effective and earned them the best results. Three streams offer lessons for beginning to advanced users, with additional modules for social advertising.

You can also access a number of webinars and white papers to enhance your digital marketing education, and best of all, everything’s mobile-friendly so you can learn on the go, whenever you have time!

3. Social Media Quickstarter Digital Marketing Course

Constant Contact’s Social Media Quickstarter emphasizes opportunities to integrate email with social media marketing, to maximize the impact of both channels. In a series of step-by-step lessons, learners can study digital marketing tactics for Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+, YouTube, blogging, and online listings and reviews sites. The way the courses are structured makes them perfect for beginner-level marketers, with components such as glossaries and how-to guides, combined with practical examples of the lessons at hand in action.

4. Inbound Digital Marketing Course Plus Official Certification

HubSpot Academy offers an incredibly comprehensive digital marketing course that currently has more than 3,000 students participating at Udemy. Over 4.5 hours of instruction in 38 lectures are included in the low, low course price of completely free.

Participants will learn the basics of inbound marketing, SEO, landing pages, blogging, conversion optimization, lead nurturing, and email marketing, as well as how they all work together for a cohesive and more effective inbound marketing strategy. After the certification exam, graduates receive a badge for their résumé or LinkedIn profile to show they’ve expanded their marketing skills with HubSpot Academy.

5. Alison Free Diploma in E-Business

Alison is a massive online learning community of more than six million registered users, with standards-based and certified courses offered absolutely free of charge. Developed by free online courses pioneer Mike Feerick, Alison was founded in 2007 and was the first MOOC (massive online open course) provider.

Today, you can take the free digital marketing course Diploma in E-Business to build skills in search optimization, Google Analytics and AdWords, campaign tracking and integration, revenue metrics analysis, digital measurement, and more.

And, of course, if you want to make yourself truly invaluable to any organization (including your own startup), you need to learn how to code!

Republished by permission. Original here.

Image: Depositphotos.com

This article, “Wondering How to Make Your Digital Marketing Rock? See These 5 Free Online Courses” was first published on Small Business Trends



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This Event in Chicago will Change the Way You Listen to Customers

June 22, 2019 by Asif Nazeer Leave a Comment

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Customers are more vocal than ever. This is because they more ways to tell companies exactly how they feel about a product or service. A business can use this information to improve or ignore it.

The Applied Marketing Science (AMS) “Listening to the Voice of the Customer” workshop is created to teach you how to listen to your customers. This includes B2B or B2C customers.

The workshop is going to be held on October 16 and 17, 2019 at the University Club of Chicago.

The interactive and live workshop will provide hands-on activities to teach the latest applications of voice of the customer techniques.The goal is to use the information your customers provide you so you can acquire new customers and keep the ones you have longer.

The workshop will include how to:

  • Scope an effective study
  • Identify the right customers to interview
  • Select the best research methodologies
  • Structure and ask the right questions, the right way
  • Analyze customer interviews to extract customer needs
  • Use quantitative methodologies to prioritize needs for product development

Attendees will learn how to apply machine learning and journey mapping in research data more effectively.

Download the course overview here (PDF).

Enter Discount Code SMALLBIZ and get $100 off the course registration price.

Register Now



Featured Events, Contests and Awards

Listening to the Voice of the Customer Listening to the Voice of the Customer
October 16, 2019, Chicago, Ill.

Led by veteran product development and market research experts, this course will introduce Voice of the Customer (VOC) market research and teach you to use it to accelerate innovation in business-to-business markets. The workshop uses a lively, interactive format with numerous hands-on activities and practice exercises to build skills and will also expose you to the latest applications of these techniques in areas such as machine learning and journey mapping.
Discount Code
SMALLBIZ ($100 Off)


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    July 07, 2019, Cape Canaveral, Fla.
  • DigiMarCon Cruise 2019 – Digital Marketing Conference At Sea
    July 07, 2019, Cape Canaveral, Fla.
  • New York School of Real Estate Finance
    July 15, 2019, Online
  • SkySprout Summit – Columbus Marketing Conference
    July 16, 2019, Columbus, Ohio
  • World Blockchain Roadshow
    August 26, 2019, Multiple Cities
  • TECHSPO Sydney 2019
    August 28, 2019, Sydney, Australia
  • DigiMarCon Europe 2019 – Digital Marketing Conference & Exhibition
    September 12, 2019, Amsterdam, Netherlands
  • DigiMarCon Asia Pacific 2019 – Digital Marketing Conference & Exhibition
    September 18, 2019, Singapore, Other Country
  • World’s Largest MBA Tour is Coming to Philadelphia – Register for FREE
    September 30, 2019, Philadelphia, Pa
  • DigiMarCon Singapore 2019 – Digital Marketing Conference & Exhibition
    October 02, 2019, Singapore
  • World’s Largest MBA Tour is Coming to Miami – Register for FREE
    October 16, 2019, Miami, Fla.
  • World’s Largest MBA Tour is Coming to Austin – Register for FREE
    October 21, 2019, Austin, Texas
  • TECHSPO Dubai 2019
    October 22, 2019, Dubai, United Arab Emirates
  • Rhodium Weekend
    October 24, 2019, Las Vegas, Nev.
  • World’s Largest MBA Tour is Coming to Denver – Register for FREE
    October 28, 2019, Denver, Colo.
  • Small Business Expo 2019 – LOS ANGELES (October 30, 2019)
    October 30, 2019, Los Angeles, Calif.
  • IMPACT>MOBILITY USA 2019
    November 04, 2019, San Diego, Calif.
  • National Small Business Week
    May 03, 2020, Online

More Contests

This weekly listing of small business events, contests and awards is provided as a community service by Small Business Trends.

You can see a full list of events, contest and award listings or post your own events by visiting the Small Business Events Calendar.

Image: Depositphotos.com

This article, “This Event in Chicago will Change the Way You Listen to Customers” was first published on Small Business Trends



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83% of Remote Employees Want At Least a Little Office Time

June 20, 2019 by Asif Nazeer Leave a Comment

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When a company allows its workforce to work remotely, it benefits both parties. It gives the employee the flexibility they need to achieve a work/life balance. And the company saves on costs which go into having an employee on premises.

But according to a new report from Clutch, a large percentage of employees (83%) want at least some office time. And only 17% want to work only remotely.

Finding the right balance and making both options available is key for companies. And whether they work remotely or not, they have to be welcomed in the office anytime.

Kristen Herhold, who wrote the report for Clutch says businesses have to create office space that makes employees excited to come to work.

Herhold goes on to say, “Employees value time in-office because it helps them feel like they are part of a company’s culture. Employers should ensure there is a space for remote workers when they do come to the office.”

The report, titled “What Employees Want in an Office Space,” comes from Clutch’s 2019 Commercial Real Estate Survey. Clutch surveyed 503 full-time employees across the U.S. made up of 61% female and 39% male respondents.

Half of the respondents work in an urban area (50%); 38% work in a suburban area; and 11% work in a rural area.



Where Do Employees prefer to Work?

If your remote workers are not freelancers, you should make an effort to make your employees welcome anytime even if they choose to work remotely.

As Herhold says, feeling part of the company culture is essential for full-time employees. In the report, Bethany Babcock, owner of Foresite Commercial Real Estate, hits the nail in the head explaining the reason.

Babcock says, “Most work-from-home employees I know enjoy knowing there is a spot, even if not a designated spot, for them at the office when needed.” Adding, “The alternative sends the message that you belong at home, not here, and this isn’t your office.”

Only a small percentage of workers in the survey want to be fully at the office (11%) or work remotely (17%). The rest is a mixed bag of choices, with the majority (29%) opting for half remotely and half in office. Another 24% say mostly in-office and the remaining 20% mostly remotely.

What Employees Want in an Office Space

There is no question working remotely provides multiple benefits, but for employees who are not freelancers, it can create a disconnect with company culture.

What Employees Want in an Office Space

The one thing this survey reveals is the different types of employees a company has within its organization. This raises the difficulty in making everyone happy in regard to the office space they like to work in.

The top choice for office space in the survey is a private office (52%). This was followed by 28% who prefer an open floor plan and another 20% cubicle offices. But the report says office spaces are trending toward open floor plans.

What Employees Want in an Office Space

Considering the different tastes, the report says variation is key in an office. And the survey reveals businesses have a variety of location in place on their premises.

Almost 3 in 4 or 74% say they have personal spaces, with others responding they have places to relax (51%) and quiet spaces (41%). Large meeting rooms (56%) and collaborative spaces (53%) are also part of the new crop of office spaces businesses are including.

Which Space do Employees Value Most?

For 53% of the respondents, the answer is their personal space. But as Herhold says in the report, “The best kind of office is one that offers employees workspaces to accomplish their different tasks successfully, whether that involves quiet and privacy or collaboration and meetings.”

This may not be possible for small businesses with limited space and resources. But with the flexibility of remote work, it can be achieved.

Image: Depositphotos.com


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12 Questions to Test Your Employees’ Knowledge Like the Pros

June 16, 2019 by Asif Nazeer Leave a Comment

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12 Ways to Test Employee Knowledge

As a business owner, it’s important that your employees have a strong baseline knowledge of their areas of expertise. But do you know ways to test employee knowledge? If you want to discover how well a worker actually understands a subject, you need to know the right kinds of questions to ask, and what can be learned from them. To find out more, we asked members of Young Entrepreneur Council the following:

“What is the most productive question to ask an employee when you want to discover how well they understand a subject?”

Ways to Test Employee Knowledge

Here’s what YEC community members had to say on ways to test employee knowledge:

1. “How Confident Are You on This Topic?”

“Ask them an honest question about how confident they are on the topic. They could rank their subject matter knowledge out of 10 and you can think about where you want to go with them after that. Obviously, if they give you a low number, then discuss it with someone else.” ~ Nicole Munoz, Nicole Munoz Consulting, Inc.

2. “Why Are We Doing Things This Way?”

“The most important part of understanding a subject is to clearly comprehend the why behind it. For this reason, I ask my employees why we are doing something and why it’s being done in a certain way. If they have a full understanding of the bigger picture, they are better able to think critically about improvements and ultimately contribute to the company’s growth.” ~ Stephen Beach, Craft Impact Marketing

3. “How Can We Improve?”

“There’s always room for improvement no matter how well the business is doing or how employees are performing. If you ask an employee how something can be improved, you’re essentially finding out how much they know about it as well as gaining feedback. You can’t go wrong with getting opinions on how things could run smoother and more efficiently, so asking this often is important.” ~ Jared Atchison, WPForms

4. “Can You List Five Facts About This?”

“I like to have an employee list five things they understand about a project or subject. This tells me what they focus on, what they remember, and what they value related to that subject. It also tells me what they might be missing so I can help fill those in.” ~ Angela Ruth, Calendar

5. “What Are Your Thoughts?”

“If you ask the basic question ‘What are your thoughts?’ you’re going to get a long-drawn, detailed response based on how well the employee understands the subject. You can drive the conversation by asking further questions based on their response.” ~ Syed Balkhi, WPBeginner

6. “What Bugs You the Most About This?”

“A great way to hear how informed someone is on a given subject is to ask them to criticize it. If you ask an employee what bothers them about something and they tell you it’s too confusing or difficult, chances are that they aren’t very informed. On the other hand, an employee that goes into great detail about specific nitpicks is clearly very familiar with the subject in question.” ~ Bryce Welker, Crush The CPA Exam

7. “Can You Send Me an Email Explaining This?”

“At the risk of infantilizing your employees, having them explain a subject back to you (or to other coworkers) is the best litmus test. Ask them to send an overview email to you or to the parties involved. Not only does it double check everyone’s understanding, but it’s a helpful way to capture the content on the table.” ~ Jessica Gonzalez, InCharged

8. “How Would You Bounce Back From a Failure Here?”

“Find something relating to the subject and put them in a scenario that includes how they would bounce back from failure. Failure is inevitable and in my opinion a very positive step. If they truly understand a subject they will be able to analyze how to succeed from something going wrong. Anyone can analyze a subject by success, but only the best employees can progress in failure.” ~ Anthony Russo, #bethechange

9. “Is There Another Way to Do This?”

“When trying to discover how well an employee understands a subject, ask them if there’s another, better or easier way to do it. If the employee comes up with a strategy that’s more effective, you’ll know that they have a strong understanding of the subject, have listened intently and thought about what you’ve said.” ~ Stephanie Wells, Formidable Forms

10. Give them a Real World Problem

“I used to ask a lot of advertising-related questions from our agency applicants — what is this, how do you call that, and so on and so forth. As soon as I started using real-world scenarios instead, it became very clear who actually knows their stuff and who has read a textbook. The client is X and they’re trying to do Y with Z amount of money — what’s your plan?” ~ Karl Kangur, MRR Media

11. Prepare a Small Verbal or Written Test

“A small test can help you determine whether or not employees understand a subject. After giving them the information they need to know, give them a verbal or written test going over the topics you covered. The test will let you know whether or not your teaching method is effective, and can help you identify topics that may need additional coverage.” ~ Blair Williams, MemberPress

12. Ask Open-Ended Questions About Their Process

“Simply asking, ‘Do you understand?’ will not get the job done. Instead, ask the person how long it will take for the person to complete a task, how and where they will obtain the information to complete it, if they foresee any challenges, and where there is anyone they can go to if they need support. Also, circle back at a midpoint before a deadline to ensure that everything is on track.” ~ Blair Thomas, eMerchantBroker

Image: Depositphotos.com

This article, “12 Questions to Test Your Employees’ Knowledge Like the Pros” was first published on Small Business Trends



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How to Create a Business Budget Plan That Never Fails

June 13, 2019 by Asif Nazeer Leave a Comment

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In this age of information overload and uncertainties, even the slightest carelessness may lead you to go over budget. This makes it crucial to create a budget plan that can protect you from such setbacks and unexpected developments. Surprisingly, 61% of small businesses didn’t even have a budget in 2018.

We generally make a business budget through the following steps:

  • Estimate revenue.
  • Estimate fixed and variable costs.
  • Keep a general contingency fund to pay for unplanned expenses.
  • Create a profit and loss statement.
  • Outline your budget.

But all of this cannot guarantee a foolproof budget. You need to think beyond traditional budget planning considerations. If you want to create a budget that never fails, you can’t constrain yourself to these traditional considerations.

This will involve a lot of research, for which you need to use advanced tools and strategies, consult with experts and department heads, and collect relevant data.



How to Create a Business Budget

Let’s take a look at a few ways you can create a business budget that is least likely to fail.

Perform Micro-Level Cost Research

Lean organizations have a greater likelihood of succeeding as a business. So, adopt a minimalist approach and research cost at a micro-level. Don’t underestimate the cost involved in some of the ventures such as marketing.

A cost-benefit analysis (CBA) will always help you make quick decisions. However, a CBA doesn’t work in more complex situations.

For some projects, cash flow comes in a recurring fashion over different periods of time and with varying returns. You can evaluate the cost of these projects using a Net Present Value (NPV) and Internal Rate of Return (IRR).

Have Realistic Financial Projections

To succeed as a startup, forecasting revenue and growth is extremely important. You can use advanced tools or hire experts for this. Even a slight mistake in forecasting cash flows and profits can spell disaster for your startup.

Estimate Your Expenses First

At the startup stage, it’s easier to calculate your expenses rather than revenue. Estimate the most common expenses first such as fixed costs and variable costs.

However, you should remember the golden rule here.

Advertising and marketing costs are likely to shoot up, so you should always consider them to be twice your estimate. Also don’t underestimate legal, insurance, and licensing fees.

You can then keep track of your expenses using an app like FreshBooks or Expensify. An app will help you understand the accuracy of your projections and use those insights to make even more accurate estimates.

 

Business Budget Plan
Image Source: FreshBooks

 

Forecast Your Revenue

Have two sets of revenue projections – conservative and aggressive. A conservative projection is the normal realistic estimate, whereas an aggressive projection is a more optimistic forecast. Aggressive revenue projections can act as a big motivational factor for your entire team including investors.

Perform Reality Checks for Key Ratios

Working with an aggressive view sounds good and brings a much needed optimism. However, to pay your fixed overhead costs, you need to perform a series of reality checks for key ratios.

Direct Cost Margin = (Revenue – Direct Costs) / Revenue

Estimate Your Gross Profit Margin

Gross Margin = (Revenue – Cost of Goods Sold) / Revenue

As your revenue grows, your operating profit margin should move upward. Don’t assume that the break-even point will come early or that you don’t need any financing to reach that point. This is the actual indicator that shows you are doing fine as a business. You may reduce costs and move up the profit curve.

Use a 12-Month Cash Flow Projection

A cash flow projection gives you a clear pattern of how and when money is coming into your business. Projecting cash flow over a 12-month period will help you get an idea about your expenditure on a month-to-month basis. This will help you control your expenses and schedule payments, especially for a seasonal business.

Adjust for Uncertainties

Your cash flow projections will remain incomplete if you don’t have a plan to deal with “predictable uncertainties” such as payment defaults, late payments, and seasonal fluctuations.

You’ll also need to consider economic and industry trends to forecast your cash flow and develop a budget.

Defaulters, Unreliable Payers, and Late Payers

Some customers are habitual late payers and this affects your cash flow. The best way to deal with such people is to chuck them out.

Occasional late payments shouldn’t be allowed for more than three times even if they are big clients. Introduce late payment charges and penalties to discourage late payments and prevent bad debt from occurring.

Seasonal Fluctuations

If you want to create a budget that never fails, make adjustments to seasonal fluctuations. There are peak seasons and there are lean seasons, and you can’t continue to spend in the same fashion throughout the year.

Plan your spend based on your seasonal needs. For instance, you may need to hire temporary staff during peak season. This will help you save money during lean seasons because you wouldn’t be spending on unnecessary workforce.

You can use tools like PurchaseControl to create more accurate budgets that take seasonal fluctuations into consideration. This tool can assign annual and monthly budgets as well as project-based and multi-year budgets. These are restrictive budgets to ensure that you can’t overspend without approval from the right person.

Economic and Industry Trends

You can’t make a sound budget if you overlook economic and industry trends. If a particular industry is facing a slump in demand, it’s wiser to cut costs and minimize production. Keep an eye on the events and forecasts by reliable industry experts.

Human Error

Sometimes, your business might have to deal with expensive mistakes, which would come under an unexpected expense. For instance, you could accidentally pay twice for the same order because you lost some vital paperwork.

Minimizing this type of human error can significantly help you reduce unnecessary and unexpected spending.Automate your workflows and maintain a complete audit trail of your orders for this.

Hire Consultants for Guidance

Hasty and short-term cost-cutting activities won’t work in the long run. Set your objectives, seek the advice of experts, and implement workable strategies to cut costs in the long run. Hiring consultants is very important for targeted cost reduction.

Spending on technology and other aspects of your business needs careful planning. For instance, you might not need to invest in an expensive tool just to use it for one project. With the help of a consultant, you might discover alternatives and options that are cost-effective and work quite well.

You might even be able to use free or inexpensive mobile apps in place of an entire software suite.

Get Insights from Managers and Project Heads

Your managers and project heads have first-hand experience of your business operations. They might be able to help you identify areas in which you are overspending. They might even have some ideas and suggestions to improve productivity.

Don’t hesitate to outsource certain processes if that’s cost-effective for your business. Figure out one-off and necessary expenditure and incentivize performance.

Have a Contingency Plan

Though a traditional budget planning consideration, having a contingency plan always helps. Setbacks and calamities are quite normal these days. Have a plan for financial underperformance so you can minimize the loss in critical areas.

Review Your Budget Regularly

Regular budget reviews and a proactive approach always help. Don’t refer to your budget only in the event of a crisis or setback. If your financials are deviating from what you had planned initially, review your budget accordingly. And repeat this process on a regular basis.

Final Thoughts When You Create a Business Budget

According to Grant Cardone, a self-made multimillionaire, and entrepreneur, budgets don’t work. What actually works is cutting costs, finding new sources and opportunities for generating income, and having a plan to face uncertainties and surprises. However, if you create a budget plan using the tips above, you are more likely to succeed in your business venture.

Image: Depositphotos.com


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