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You are here: Home / Archives for Strategy

The Historical Basketball League is Disrupting the NCAA

July 19, 2019 by Asif Nazeer Leave a Comment

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One of my favorite conferences to attend every year is the annual Sports and Entertainment Alliance in Technology (SEAT) conference. It’s one of the leading events for C-level execs at professional sports teams and leagues. This includes the NFL, NBA, MLB and MLS. But it also includes major college athletic departments. And it’s the only business conference I know of where I can moderate a general session panel while wearing my Eric Dickerson authentic throwback jersey.

Historical Basketball League

Speaking of which, I had the pleasure of hosting a fireside chat with two of the C-level executives of the Historical Basketball League (HBL).  I’m talking about CEO and cofounder Ricky Volante and COO David West. David also played 15 years in the NBA and was a two-time champion with the Golden State Warriors. The chat was all about the HBL.

This startup basketball league looks to provide college athletes with an alternative pathway to the NBA. So it seeks to disrupt the NCAA’s stranglehold by paying athletes, giving them scholarships and allowing them to benefit financially on their own personal brands. The discussion proved so interesting. So my CRM Playaz partner Paul Greenberg and I asked Ricky and David to join us for an episode. So we can dig in a bit more and discuss why they decided to challenge an organization with the power and clout of the NCAA.

Below you’ll find an edited transcript of our conversation. To see the full conversation watch the video or click on the embedded SoundCloud player below.

The Historical Basketball League is Disrupting the NCAABrent Leary: So, Historical Basketball League. You got to tell us what it’s all about and you also got to tell us about the name too.

Ricky Volante: Yeah, so I guess we’ll start with what it’s about. We’re trying to become the primary destination for elite college basketball players across the globe competing directly with the NCAA and then to some extent also with organizations like the MBL and the G League, but we’re trying to become that 18 to 23 year olds that are the best in the world at what they do in terms of college basketball, we want them to be playing in our league. Yeah, if you want to-

David West: Yeah. Again, a lot with Ricky said, we were aiming to become the premier destination for college basketball athletes to start. We want to create an environment that is centered around them and give them options and opportunities that benefit them more than the universities.

Ricky Volante: The name itself. So, in 1929 the Carnegie Foundation had a commission that was similar to what Condoleezza Rice recently did with the NCAA and what they were trying to do was determine whether or not universities were providing anything beyond a scholarship to their college athletes and so, they surveyed 121 universities and found that 84 of them were outright paying players.

When you think back to that point of time, Harvard was a football powerhouse. Why? Harvard paid more than everybody else and nothing more than that. I mean, Harvard was one of the first super stadiums within college football. They redevelop them and the University of Pennsylvania pretty much changed the entire landscape of college football building the first 30 and 40 and 50,000 seat stadiums back in the beginning of the 20th century and again, that’s because they were paying more than the other universities.

Brent Leary: It wasn’t because of the Ivy League and all. It was about cash-

Ricky Volante: I’m sure that there are Ivy Leaguer’s that’ll tell you that it was because of the education. It was not because they were paying the most.

Brent Leary: Wow. All right. So, let’s talk about why you guys founded to do this. What was the reason that you just wanted to come out and pretty much try to disrupt what the NCAA is all about?

David West: Yeah, I think first of all, it’s the right thing to do. When I was looking at the layout of the league and the concepts behind it and what the intent was, it was just the right thing to do. There’s career opportunities that exist off the backs of the labor of these young athletes and they are the people that have the fewest opportunities, the fewest career choices, particularly while they’re in school. So, the model that we have is just the right model to present to the market at this time.

Paul Greenberg: So, fill us in a little more on the actual model, what you’re actually going to do with these athletes and what your plan is for you too.

The Historical Basketball League is Disrupting the NCAA

Ricky Volante: Yeah. So to start with, we’re a single entity. So, we’re going to have eight teams. The cities that those teams are going to be located in going north to south, Philadelphia, Baltimore, Washington, DC, Richmond and Norfolk, Virginia, Raleigh and Charlotte, North Carolina and Atlanta.

Paul Greenberg: And why that?

Ricky Volante: Atlanta was a critical one for us, but overall if you break down those markets, Atlanta, Philadelphia, and DC are three of the top 10 markets in the US. When you throw in Baltimore and Charlotte, you’ve got five of the top 21 markets in the US and then Richmond, Norfolk and Raleigh, where a lot of people might scratch their heads and say, “How can you throw those in with the others?” They ranked as three of the top eight markets in terms of NBA viewership and so, Norfolk was number one, Raleigh was number seven and Richmond was number eight.

Paul Greenberg: So, what becomes the value to the athlete?

Ricky Volante: First and foremost, we’re going to be providing them with salaries, salaries of 50 to $150,000 per season. Beyond that, we’re also providing them with five year guaranteed scholarships, which can be completed on a non-continuous base or on a continuous basis. So, if they go to the NBA, they can come back and complete it at a later date. In addition to that, there are not restrictions on name, image and likeness.

So, they can sign endorsement deals, they can have agents, they can have financial planners, they can have attorneys, all the things that in some way shape or form is either impermissible or severely restricted by the NCAA. We felt taking a focus on having it as player centric as possible would allow us to bring in maybe not all, but a good percentage of the elite basketball players in the US and globally and then from there your revenue streams, going back to your question about the business side, people are going to tune in and watch.

Companies are going to want to be associated with these athletes. Another thing that happens within college is you have this inefficient relationship between sponsors and players because the sponsorship deals can’t be directly with the players. They have to be with the university, which means you have to work through the athletic department, which means the players get nothing out of it. So, the athletic department is playing middleman. The Athletic Department forces the athletes to participate. They’re getting nothing out of it.

Brent Leary: What I like about the model is people are getting salaries. They’re getting paid. But they’re also getting scholarships. So, instead of having to be tied to the university who’s under the NCAA rules, which restricts money they can make. Now, you’re basically allowing these athletes to get a salary. Find the college of their choice and then you give scholarship money for them to go to that. And they get the opportunity to build their own brand and actually make money off of their own brand as opposed to the NCAA making money off of their brand.

David West: Right. And in the most simplified form is it’s just you have a student who has a summer job, right? So, these guys’ job is in the summer. Their job just happens to be basketball. In the fall, winter and spring, they are students where they are developing and training in an academic pursuit that fits their needs. And is best going to serve them as they look forward to their professional futures.

Ricky Volante: It’s a great analogy in a lot of ways and when you think about it, for CS majors, Google has a program that pays a CS major, if you get into it, $100,000 for the summer. None of us would ever think-

Brent Leary: For the summer?

Ricky Volante: Yeah.

Paul Greenberg: OK we’re done with the show… We have to go fill out a job application.

Ricky Volante: None of us would, in our craziest minds think that makes that student’s academic experience less meaningful because they’re getting paid while they’re in college. All of us were like, “No, that’s exactly what you should be doing.” If you develop an app, if Google itself was developed out of a Stanford course once upon a time, it’s Stanford doesn’t get 100% ownership of that as a result of the fact that it was developed in a Stanford class. So, there’s those types of things that again, it would be insane for us to say that Stanford should have had 100% ownership rights of Google, but if a Stanford athlete is playing for Stanford, they pretty much do.

Paul Greenberg: One of your criteria was they have to be a college student. Now, let’s say they’re incredibly talented, but not college student and when I say not college, I’m deliberately not saying high school because if you remember years ago, huge amount of street talent in New York for example, right? So, what about those kids?

David West: That’s why we aren’t going to try to fit a square peg into a circular hole. We’re going to work with those kids and their families and our academic advisors and our nonprofit to find an education that suits their needs. So, we’re not going to say, “Okay, you’ve got to go to this university.” No, we’re going to say we’ll identify the kids. We know the kids that don’t fit the traditional classroom model, but we can put them in a trade school-

Paul Greenberg: And you’ll work with them, get them into the trade school?

David West: We’re going to work to get them into … Each one of our student athletes are going to have an educational track that they’re on and I guess no singular athlete will have the… There won’t be a cookie cutter look at it. We’re going to be very nimble with it. We’re going to make sure that it suits the needs of that athlete And we’re going to utilize the community college network, local college, smaller universities, online curriculums, like we said vocational and trade schools if we have to, but we’re going to find some education that fits each one of our athletes.

Ricky Volante: And that’s part of what we want to do is instill upon these guys what they can do on and off the court and how everything off the court impacts what they do on the court as well. So, financial literacy, public speaking, media training, selecting and vetting agents, all these things that whether you like it or not, it’s going to impact how successful you are as an athlete.

Brent Leary: And you were saying you don’t get that from college. You talked to a lot of young talent and if things don’t go the way they expect them to go, they’re lost.

David West: Most athletes today are in educational tracks that meet the needs of their athletic requirements, right? So, your schedule, your schooling, your major, your class schedule is all built around to make you most available for athletics. So, there’s very little space or room for the guys who want to pursue certain academic tracks. If it interferes with your sport, then that’s something that’s off the table, right? Because you go to that school as an athlete first. Particularly the scholarship athletes. And that’s one of the narratives we want to change. And we want to fight, right? Players have the right, if they want to commit themselves to the sport.

Sports are a global phenomenon and a massive opportunity, not just at the player level. But the whole range of athletics can be available to these guys. So, for us it’s most important to put them in tracks that fit what they want to do. And fit what we ask them. What is your idea? What are you gonna do after sport? What are you going to do while you’re in sport? Because as a professional and former professional now, the conversation is, for us, once you become a pro, you can’t wait to figure out your next step when the basketball is done.

So, you’ve got to start figuring out your next steps while you’re in your career and that’s relatively new for professional athletes because we were trained and brought up to put all of our eggs in this basket and then for this younger generation, this new, this future athlete, they have all types of interests and they have all types of ideas and things that they wanna pursue such as being media mavens.

I mean, these guys are talented, they have other things that peak their interest and basketball is still their centerpiece, but they don’t buy into the idea that they’ve got to deny these other aspects of themselves and not build these other aspects of themselves just to play the sport.

Ricky Volante: That’s part of how we want to reshape how people view college athletes to start with, but athletes overall; they aren’t just athletes. A lot of people only think of it in that term that an athlete is an athlete. They have huge significant platforms. They have significant influence and we want to be able to again start to shape that a little earlier so that these guys understand going into the NBA, this is what I can accomplish, not just on the court.

But off the court to have a more profound success on my community, where I came from, from my family, all those types of things because a lot of these guys come from low socioeconomic backgrounds and that’s part of the stress that is associated with the current system is that these guys have to go a year unpaid and again they come from families that live below the poverty line. They’ve got people that are counting on them to make it.

Brent Leary: This has been great. But I got to throw one thing out there. I mean, you are going up against the NCAA. And all the power and money they have. So, what are the things that keep you up at night the most? What are the biggest challenges that you foresee with battling a behemoth?

Ricky Volante: Well, I’ll start my answer by saying mountains are there to be climbed. So, this absolutely it’s going to be a mountain. We aren’t shying away from that. They were formed in 1906. College sports generates about $13 billion a year. The financial power and economic power that they can wield is significant. And it’s not just the NCAA. A lot of people think about it in just those terms.

There’s a lot of institutions and corporations and donors and alums and universities out there that all benefit from the status quo remaining as it is. And so, there’s a lot of people out there that if we’re successful, their pockets are going to get a little lighter. So, for us it’s about maneuvering and finding the right groups that want to be associated with us and work with us.

Take distribution as an example. Looking at purely digital companies that don’t have long standing relationships with the NCAA or conferences. And there’s a lot of them out there that people don’t even realize. Facebook Watch, Amazon Prime, Twitch, Flow Sports, 11 Sports, Caffeine Stadium. And I’m sure I’m missing a whole bunch.

Once upon a time when leagues were trying to compete against, whether it’s the NFL or the MLB or whatever, you had four channels. Sometimes two or three channels. And those were your only options to distribute. That’s no longer a challenge today.

We can get the product in front of people, but it’s about finding mission-aligned investors, going back to your original question now. Mission-aligned investors who understand what we’re trying to accomplish as much on the court as off the court. People that are going to understand that this is going to take time to develop and develop the right way.

What we launch with next June, a decade from now is probably going to look very — those two products are probably going to look very different. But because we have a clean slate, because we don’t have a century’s worth of policies and procedures that have always been in place that we have to follow. We can tweak and go back and forth on different things to find out what the fans want. What’s going to be supported. What the players want and so, I mean, yeah, it’s all a challenge. But if it was easy, someone would have already done what we’re doing.

This is part of the One-on-One Interview series with thought leaders. The transcript has been edited for publication. If it’s an audio or video interview, click on the embedded player above, or subscribe via iTunes or via Stitcher.


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Level setting

July 17, 2019 by Asif Nazeer Leave a Comment

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In his new book, The Levelling, author Michael O’Sullivan looks back to 17th-century England to sketch a road map for how the world can create institutions and economic arrangements that will drive the next phase of globalization.

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New TaxWise Mobile App Helps Preparers Keep in Touch Clients

July 16, 2019 by Asif Nazeer Leave a Comment

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The big five accounting firms get most of the attention in the industry. But they only make up 10% of the firms in the U.S. Overall, 90% of these accounting firms have 10 or fewer owners or partners.

Wolters Kluwer Tax & Accounting designed its new TaxWise Mobile app for tax preparers. These preparers have a heavy focus on individual tax returns and thus a very seasonal business. As a result, the company says the mobile interface will streamline tax preparation for this particular group.

For example, small firms compete with their large counterparts by providing personalized services. And this requires being available at all times.

So when a CPA ventures out of the office, providing access to their clients’ information becomes a personalized service. And on the client side, making remote options available to securely fill out and send their tax forms becomes equally important.

 

Wolters Kluwer TaxWise Mobile App Helps Preparers Keep in Touch With Clients



Accessibility

Global company Wolters Kluwer provides professional information, software solutions and services. It specializes in the health, tax and accounting industries. And it also figures prominently in the finance, risk and compliance, and legal sectors that support public and private enterprises

The company is bringing this experience and infrastructure and making it available more available for firms of all sizes. This includes meeting the strict compliance in place for storing and transmitting financial data online.

In the press release, Shannon Bond, Vice President, Preparer Segment, Wolters Kluwer Tax & Accounting North America, address this very point. Bond says, “Wolters Kluwer is expanding our expert compliance capabilities with technologies that enable an end-to-end mobile experience for high volume, seasonal tax preparers. TaxWise Mobile helps tax preparers reach more clients, where they are, which is critical in today’s mobile society.”

The new TaxWise Mobile solution is fully integrated with TaxWise Online for end-to-end remote return preparation.

As a client, TaxWise Mobile is going to allow you to complete the tax preparation process from virtually anywhere. You can use your smartphone, computer, or tablet and not have to visit an office.

The app lets you fill out your information, upload documents, and review the prepared tax return. You can then sign the document and send it to your CPA for electronic filing. After it is complete, you can use TaxWise Mobile to check the status and any refund updates.

For the Preparer

With this application, your clients can fill out critical information and upload documents from their preferred mobile device. This includes adding images of their tax documents and E-signatures. The information then goes into the TaxWise Online platform automatically.

As the preparer, you can also use the platform to share documents and communicate directly with your clients. Combined with the TaxWise desktop version you can offer popular refund options to simplify your workflow through integration with CCH iFirm Practice Manager.

The TaxWise Mobile app is now available.

Image: Depositphotos.com


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Project Staffing on a Budget: 14 Critical Things to Remember

July 14, 2019 by Asif Nazeer Leave a Comment

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14 Critical Things to Remember When Project Staffing On a Tight Budget
Think about project staffing on a tight budget. Many businesses find it a difficult task. Businesses need to be able to find the right balance. When assigning staff or budget to a project, ensure that the company makes the best use of people’s skills. And makes the best use of company resources too. Look at the scope of the project. Establish a time frame. Provide a good starting point for planning and scheduling. But think about other considerations to keep in mind too. Find out more. We asked members of the Young Entrepreneur Council (YEC) the following:

“What is an important thing to remember when figuring out how many people need to work on a project, especially when resources — including time, money, or the number of people available — are tight?”

Project Staffing on a Tight Budget

Consider what YEC community members say about project staffing on a tight budget:

1. Phase In Your Staff as Needed

“Many projects go through phases that require different skill sets at different times. For instance, if you’re launching a new product you’ll have engineers, designers, and product managers involved heavily early on, but as the product becomes finalized and goes to market, you can then phase out most of the engineers and bring in more marketers and salespeople to push the product.” ~ Andy Karuza, FenSens

2. Select a Project Leader

“When creating small groups for a project, take someone who has a lot of experience with past similar projects. Take them aside and ask them how many people they think they’ll need to complete the project in a timely manner. If you’re tight on resources, explain that to them and find out the essentials needed to complete the project on time.” ~ Andrew Saladino, Kitchen Cabinet Kings

3. Look for Team Members With Strong Problem-Solving Skills

“One characteristic that is highly valued in our company is the capacity our team members have to solve different problems in less time. When the time comes to make teams, we allocate the ones who are ready to handle any difficulty as project leaders.” ~ Alfredo Atanacio, Uassist.ME

4. Make Sure Staff Are Reliable and Time-Conscious

“When resources are tight, you’d need your best people forward. Staff who have the skills, experience and excellent work history to show for it are more coachable, time-conscious, and have the wealth of knowledge that’s critical for weeding out strategies that don’t work. If you can’t afford to do trial and error, then you need people who don’t have to.” ~ Diego Orjuela, Cables & Sensors

5. Watch for Scheduling Issues

“Consider the other projects that are going on at the same time. If the latest project needs a certain team member but they are wrapped up in something else, this can present issues. Plan the project for a time when that team member is able to give their full attention.” ~ Stephanie Wells, Formidable Forms

6. Create a Budget Beforehand

“If you want to see how many employees you can have on one project, create a budget. This will show you how much money and resources you’re working with so you can have the right amount of people working on it, while knowing that they’ll get the job done effectively. If you don’t have the budget to do a good job, it’s best to move on to something else.” ~ Chris Christoff, MonsterInsights

7. Seek Employees’ Input

“Before deciding on a group for a project, ask your employees for their input. For instance, maybe you’ve already chosen a project leader so you can ask them which team members would work well on the team, how much time they think the project will take, and so on. Getting a second opinion will give you a better idea for how to build a project team that works.” ~ John Turner, SeedProd LLC

8. Gauge Their Expertise and Responsibilities

“You need to properly gauge your team members’ individual levels of expertise and how much responsibility they have when calculating how many people to put on a project. This is how you’ll determine what each person can handle and what level suits their expertise so you aren’t wasting resources, money or time.” ~ Jared Atchison, WPForms

9. Balance the Urgency of Each Project

“It is very important to know the strengths and weaknesses of your team to properly allocate them to certain tasks. Efficiency is number one when it comes to running a profitable company. In order to attain maximum efficiency, you need to balance the urgency of each project that you are working on based on due date, potential profit, and current schedule.” ~ David Chen, Sharebert

10. Ask About the Need for Ancillary Help

“You shouldn’t just guess. Make sure the people with the top skills needed to complete the project are assigned to it and add in extra ancillary help if necessary. Consult with your top folks to see how many “extras” are needed. If the answer is “none,” go with it. They’re not going to tell you that more are needed if they aren’t, and they’re not going to say that extra help isn’t needed if it is.” ~ Andrew Schrage, Money Crashers Personal Finance

11. Empower Mid-Level Managers to Make Assessments

“Delegate and empower the mid-level managers to make these decisions and organize support, then manage your managers through timelines and metrics critical to project success. Upper-level managers are further removed from the day-to-day operations and their “estimate” is likely to be less accurate than a mid-level manager who understands what goes where and how. Trust your team and your structure.” ~ Matthew Capala, Alphametic

12. Establish Accurate Time Estimates

“Accurate time estimation allows you to know how long tasks will take and the number of people you will need to complete the work. Project managers should identify all tasks that need to be completed, as well as time that will be spent on meetings, communications, tests and reports. Without doing this first, time will get wasted and projects won’t get completed on time or within budget.” ~ Blair Thomas, eMerchantBroker

13. Have Teams Self-Report

“Have your teams estimate their own resourcing needs. And build in a system where they report back to themselves and the broader team on their progress. By doing this you create more buy-in from your staff. Because they tell you how long or costly something will be. In turn, this makes them more accountable. And excited to celebrate the win of hitting the goals they set for themselves.” ~ Tony Scherba, Yeti

14. Remember: More People Doesn’t Always Mean Faster

“When staffing a project, always remember that having more people assigned to it does not always mean it will go faster. When our clients ask to have more developers put on their software project, we often use the analogy of painters painting a room. If you have a small room, shoving 10 painters in there instead of two won’t make it go any faster; rather, it’ll likely slow it down.” ~ Keith Shields, Designli

Image: Depositphotos.com

This article, “Project Staffing on a Budget: 14 Critical Things to Remember” was first published on Small Business Trends



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These Seminars will Teach You About Apps to Transform Your Business

July 13, 2019 by Asif Nazeer Leave a Comment

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When you get an app for your small business, it has to work with what you already have. Any compatibility issues and the inefficiencies it creates will result in additional pain points until it is fixed.

Zoho has more than 40 apps for small businesses which work together seamlessly. In addition to providing all of these solutions, the company holds free seminars designed to teach users the ins and outs of its apps.

Finance Seminar ’19 is going to be held in four cities across the U.S. in the month of July. The first of which will be in New York City on July 16 and 17, 2019. The NYC seminar will be followed by Miami (July 18), Houston (July 19), and Los Angeles (July 25).

The seminar is going to teach you how to improve your business with Zoho’s cloud-based finance platform. The Zoho product team will be on hand to answer all of your question one-on-one.

At the end of the seminar, you will run your back-office operations, and optimize your workflows to run your business more efficiently.

 

The seminar is free, so click the red button and register.

Register Now



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Join this free finance seminar to dive deep into accounting for small business owners, bookkeepers and CPAs. You’ll learn all about Zoho apps and how you can manage everything from invoicing and expense policies to analytics, approval workflows, and more with a single suite. Register today, it’s free!


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Led by veteran product development and market research experts, this course will introduce Voice of the Customer (VOC) market research and teach you to use it to accelerate innovation in business-to-business markets. The workshop uses a lively, interactive format with numerous hands-on activities and practice exercises to build skills and will also expose you to the latest applications of these techniques in areas such as machine learning and journey mapping.
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You can see a full list of events, contest and award listings or post your own events by visiting the Small Business Events Calendar.

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This article, “These Seminars will Teach You About Apps to Transform Your Business” was first published on Small Business Trends



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In the News: Business Owners and Clients Increasingly OK with Texting After Hours

July 12, 2019 by Asif Nazeer Leave a Comment

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We’re always working anymore.

We may post business hours on our office or stores but those don’t tell how much business owners are working before and after them. But maybe that’s because our customers are OK with it?

That’s why we weren’t too surprised by the results of a new survey from Carphonewarehouse this week. They found that 73% of business owners think it’s OK to text clients after business hours.

If that many believe it’s OK to text a business client after business hours, that must mean they’re not getting a lot of push back from those clients they’re texting.

Now, this could be a good and a bad thing. Yes, keeping clients happy is great. But you’ll need to establish boundaries if you’re available outside your listed business hours. Otherwise, you’ll never get away from work.

For the rest of the week in small business news, check out our roundup below:

Finance

New Mastercard Partnership Helps Gig Workers Get Paid

Digital technology is providing more options for today’s workforce. And workers are using these options for greater autonomy and independence. But this independence brings with it challenges when it comes to finances and reliable income.

Sales

4 Tips About Customer Refunds You Need to Know

Good news — you received a payment from a customer or client. The bad news is, they’re now asking for a refund. Refunding requests can be disheartening, but they can happen from time to time. Don’t go into a panic or ignore the request when you get one.

Small Business Operations

Attention: 13 Small Business Documents You Must Keep on Hard Copy

A business entity exists under its documentation. Without the proper records, registration, licenses and other legal documents, a company is just an idea in the owner’s head. Having hard copy business documents registered in the right places make the business a real entity.

Social Media

What You Need to Know About Facebook Places for Your Business

Facebook Places is a geolocation tool that is designed to help users share their favorite spots and discover new ones. Users can “check in” at various locations, from cities to movie theaters to small boutiques, and then share updates with their connections that include a map and pin showing that exact location.

Startup

FreshBooks New Feature Helps Businesses Set Up Retainer and Recurring Payments

One of the biggest challenges for small business owners is eliminating the labor-intensive processes of daily operations. And one of these operations is the many tasks in accounting. A new feature from FreshBooks is going to help businesses by setting up a retainer and recurring payments from clients.

Taxes

65% of Small Businesses Got a Tax Refund for 2018 – and Most Were Happy

For individual taxpayers, refunds are a common thing. But for small businesses, it depends on the type of entity you establish and the type of taxes you pay. 2018 Small Business Tax Refunds Survey According to a report from OnDeck, 65% of the business owners received a tax refund in 2018. And while 75% said they were satisfied with the outcome, 1 in 4 weren’t.

Technology Trends

Canva Flyer Maker Provides Small Businesses with a New Marketing Tool

Canva’s Flyer Maker lets you create professional flyers in seconds. It’s a web based tool giving small business owners graphic design capabilities. Small Business Trends contacted Liz McKenzie, Head of PR and Communications at the company, to learn more. Canva Flyer Maker Why It Matters Canva’s Flyer Maker was designed for the busy small business owner.

Image: DepositPhotos.com

This article, “In the News: Business Owners and Clients Increasingly OK with Texting After Hours” was first published on Small Business Trends



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2 Not-so-Secret Secrets for Business Growth

July 11, 2019 by Asif Nazeer Leave a Comment

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2 Not-so-Secret Secrets for Business Growth

So you want to grow your company. Business is good — but not good enough. You have bigger dreams.

You want double-digit sales growth. Maybe you want to expand to a new market or launch a new product.

Well, you can’t just snap your fingers and make it happen. It takes hard work.

What if I told you there was a not-so-secret formula to open up growth beyond current projections?

The reality is, we all have growth potential. It’s right there in front of us. It just takes the right moves.

I have two suggestions every business can use if they choose to.

Check out my article over at The Growth Center. I’ve partnered with Microsoft 365 to share my experiences.

Read: 2 untapped technologies for business growth.

Image: Depositphotos.com

This article, “2 Not-so-Secret Secrets for Business Growth” was first published on Small Business Trends



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Small Business Trends Wins Freshest in Small Business Award by FreshLime

July 8, 2019 by Asif Nazeer Leave a Comment

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. Freshest in Small Business Contest

They’ve cast the votes! They’ve tallied the ballots! And Small Business Trends proudly announces winning first place in the Freshest in Small Business Awards, by FreshLime.

The awards recognize small businesses. But more specifically they identify those who work day in and day out to provide the best service possible to their customers.

Small Business Trends feels deeply honored to win this award. We thank FreshLime, creators of the award. Most of all, we thank you, dear readers, who voted for us and made it possible.  You are the best!

The Hidden Benefits of Awards

Participating in awards isn’t all about winning.

Just taking part — whether you win or not — is a great experience. Why? It’s an opportunity to get out and engage with your community by asking them to support you.

Most small businesses hesitate to ask their customers to vote for them on awards.  We feel the same way. We hate to bother people. But occasionally — and sparingly — it is a good thing to do. It forces you to engage, and you just might like the response.

It took a lot of courage for us to publicly ask for votes each day for a couple of weeks.  So imagine our surprise by the positive community reaction.  No one seemed annoyed. No one  snapped at us. On the contrary, people seemed really willing to help.

“It gave our team such a boost. You can’t believe how gratifying it was to learn how much the community supported us,” said Small Business Trends founder and CEO Anita Campbell.

Offering an award is a great strategy, too. Without the awards, we probably wouldn’t have gotten to know FreshLime as well.  By participating, we got curious. We checked them out and learned a lot about the company.

FreshLime operates a customer data platform. The platform is designed to help you understand and market to your customers based on several criteria. These criteria include purchase history, lifetime value, previous interaction, feedback and demographics.  The company says their product helps small businesses get discovered, get selected and get repeat business.

Hopefully some of our constituency who voted for us were intrigued enough to check out FreshLime, too, while they were at the site voting.  See how offering an award can help your business?

Congratulations to the Other Winners

Small Business Trends joins two other great small businesses — New York Insulation and Natura Pest Control — as top winners.

New York Insulation, in second place, specializes in asbestos, lead and mold abatement. The company also handles thermal systems re-installation and structural fireproofing. Founded in 1989, the company took second place in the award.

Natura Pest Control, in third place, operates two locations in Vancouver, Washington and Portland, Oregon. The company specializes in controlling house pests like ants, fleas, mice, rats, roaches, spiders and wasps. The company guarantees its work and pledges to re-service properties where pests reappear, for free.

We’re delighted to be in such great company.  They and all the entrants represent the kinds of companies we serve everyday with expert advice and tips.

This article, “Small Business Trends Wins Freshest in Small Business Award by FreshLime” was first published on Small Business Trends



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73% Think It’s OK to Text Clients After Business Hours

July 7, 2019 by Asif Nazeer Leave a Comment

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Texting is now as much of a business communication tool as the phone and email. And just like those, you must follow the same etiquette for the people you are communicating with. The problem is, users, think it is different, and the same rules don’t apply.

A new report from Carphonewarehouse proves this very point. In the survey, 73% of the respondents feel it is OK to text clients after business hours. This is driven by the casual nature of texting, which makes people wrongly assume they can chat whenever they want. While it may be OK in your personal life, it can have unintended consequences in business.

The report says, “Once you’ve got your boss/colleague/client/customer’s number in your phone, you’re only one bad text away from potentially railroading your entire career.”

Adding, “So, where’s the line when it comes to texting in business?”



Where is the Line?

This is a great question. And this line is greatly determined based on the relationship you have with the person you deal with.

If they are a new client, colleague, or business connection, it is important to err on the side of caution and be polite. This means observing all of the rules which apply when you talk to someone on the phone or in person.

As you get more acquainted with them, you can ask them how they feel about having a more relaxed conversation. This will let you know exactly how to move forward. Never assume you can because you have been talking for a certain amount of time.

According to the survey, even if you have a long-standing relationship, there are some things you shouldn’t communicate via text in business.

Business Text Etiquette: Don’ts

The first one on the list is firing someone. In the survey, 65% of the respondents say it is inappropriate texting behavior. This was followed by 60% who say it is also just as bad to discipline an employee using text.

Making formal complaints, (55%), contacting colleagues after hours (27%), and calling in sick (33%) are also inappropriate.

It goes without saying, carrying out all of these actions using text is indeed inappropriate. But it also leaves you vulnerable to legal action.

The text you send is archived, and it can be retrieved by the recipient if there is any discrepancy. And if you made a mistake or don’t remember the facts as they actually happened, it will come back to bite you.

2019 Business Text Etiquette

Texting is just like any other communication tool. If you keep that in mind, you can avoid some of the gaffes people make.

  • Introduce yourself properly and include an auto signature at the end of your message. If they don’t know who you are, there is a big chance they won’t read or respond.
  • Personalize your message. This is just like the first recommendation. The more information you add about yourself the better.
  • Keep it short. Texting is designed for this very reason.
  • Keep it clear. Deliver your message without unnecessary information or anecdotes.
  • Spell check. Apply this to all written communication. But the negative impact can be greater in texting. After all it is only a couple of sentences. The recipient might think, “If they can’t get this right…”
  • Be aware of the time of day. Don’t send the text at inappropriate times.

Additional Survey Results

Some of the other results from the survey include annoying behaviors that break business text etiquette.

Coming in on top at 42% is when someone leaves you on ‘read’. This is when people read your text but they don’t reply. And the second annoying behavior also addresses replying to a text. For 35% of the respondents, not replying to a text within 24 hours is just as annoying.

2019 Business Text Etiquette

Some of the other behaviors are using abbreviations (33%), replying with ‘K’ or ‘LOL’ (30%), and adding someone to a group without permission (14%).

When it comes to dating don’t break up with a serious partner, propose, or say ‘I love you’ for the first time.

The Survey

The survey was carried out by Censuswide between 05/20/2019 – 05/22/2019 for CarphoneWarehouse in the UK. A total of 1,000 respondents took part in the survey addressing text related behaviors in their personal and business lives.

Image: Depositphotos.com


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Learn About Streamlining Business Finances in This Upcoming Zoho Event

July 6, 2019 by Asif Nazeer Leave a Comment

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ZOHO has a suite of apps designed to address virtually every aspect of your business. Finance Seminar ’19 is going to bring these tools together so you can streamline the day-to-day operations of your business.

The free finance seminar is designed to help you learn everything you need to know about Zoho apps.

Small business owners, bookkeepers, and CPAs will be able to dive deep into accounting. According to Zoho, the seminar will show you how to manage everything from invoicing and expense policies to analytics, approval workflows, and more.

Zoho says the event is especially suited for people who are completely new to the finance tools the software offers.

The seminar will cover an overview of the Finance Suite followed by Sales and Finance, Zoho CRM and Zoho Books, Expense Management, and Online Sales and Inventory Management.

You will also meet Zoho’s product team one-on-one to answer all your questions.

The event is best for those who are completely new to Zoho’s finance tools and will show you how you can empower your business with its cloud-based finance platform.

Zoho is going to hold four seminars in the month of July, with the first one taking place in New York City on July 16th/17th, 2019.

The other seminars are going to be held in Miami, Houston, and Los Angeles.

You can register for the seminars and find out the dates for the other cities by clicking the red button.

Register Now





Featured Events, Contests and Awards

Free Seminar: Basics and Best Practices for Streamlining Business Finances (NYC, NY)Free Seminar: Basics and Best Practices for Streamlining Business Finances (NYC, NY)
July 16, 2019, New York, NY

Join this free finance seminar to dive deep into accounting for small business owners, bookkeepers and CPAs. You’ll learn all about Zoho apps and how you can manage everything from invoicing and expense policies to analytics, approval workflows, and more with a single suite. Register today, it’s free!


Listening to the Voice of the Customer Listening to the Voice of the Customer
October 16, 2019, Chicago, Ill.

Led by veteran product development and market research experts, this course will introduce Voice of the Customer (VOC) market research and teach you to use it to accelerate innovation in business-to-business markets. The workshop uses a lively, interactive format with numerous hands-on activities and practice exercises to build skills and will also expose you to the latest applications of these techniques in areas such as machine learning and journey mapping.
Discount Code
SMALLBIZ ($100 Off)


More Events

  • New York School of Real Estate Finance
    July 15, 2019, Online
  • SkySprout Summit – Columbus Marketing Conference
    July 16, 2019, Columbus, Ohio
  • Free Seminar: Basics and Best Practices for Streamlining Business Finances (Miami, FL)
    July 18, 2019, Miami, Fla.
  • Free Seminar: Basics and Best Practices for Streamlining Business Finances (Houston, TX)
    July 19, 2019, Houston, Texas
  • Free Seminar: Basics and Best Practices for Streamlining Business Finances (Los Angeles, CA)
    July 25, 2019, Los Angeles, Cali.
  • Developing an HR Strategy (Seminar)
    August 14, 2019, San Francisco, Calif.
  • Funding a Business Course – Application Deadline
    August 23, 2019, Oakland, Calif.
  • World Blockchain Roadshow
    August 26, 2019, Multiple Cities
  • TECHSPO Sydney 2019
    August 28, 2019, Sydney, Australia
  • DigiMarCon Europe 2019 – Digital Marketing Conference & Exhibition
    September 12, 2019, Amsterdam, Netherlands
  • DigiMarCon Asia Pacific 2019 – Digital Marketing Conference & Exhibition
    September 18, 2019, Singapore
  • World’s Largest MBA Tour is Coming to Philadelphia – Register for FREE
    September 30, 2019, Philadelphia, Pa.
  • DigiMarCon Singapore 2019 – Digital Marketing Conference & Exhibition
    October 02, 2019, Singapore
  • World’s Largest MBA Tour is Coming to Miami – Register for FREE
    October 16, 2019, Miami, Fla.
  • World’s Largest MBA Tour is Coming to Austin – Register for FREE
    October 21, 2019, Austin, Texas
  • TECHSPO Dubai 2019
    October 22, 2019, Dubai, United Arab Emirates
  • Rhodium Weekend
    October 24, 2019, Las Vegas, Nev.
  • World’s Largest MBA Tour is Coming to Denver – Register for FREE
    October 28, 2019, Denver, Colo.
  • Small Business Expo 2019 – LOS ANGELES (October 30, 2019)
    October 30, 2019, Los Angeles, Calif.
  • IMPACT>MOBILITY USA 2019
    November 04, 2019, San Diego, Calif.

More Contests

This weekly listing of small business events, contests and awards is provided as a community service by Small Business Trends.

You can see a full list of events, contest and award listings or post your own events by visiting the Small Business Events Calendar.

Image: Depositphotos.com


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