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By carefully selecting the change-driving behaviors that are right for your organization, and the mechanisms to spread them, you can drive cultural evolution. For further insights, read “Make Your Company’s Culture Go Viral.”
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Archives for July 2018
What is a Microloan and Where Can You Get One for Your Small Business?
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Microloans are small loans which are issued to businesses by individuals opposed to credit unions or banks. The concept of microcredit originated in the developing world, as a means of helping people in smaller economics have the ability to launch their own business. Microlending subsequently took off around the world, and today, small business microloans are an effective way to lend entrepreneurs and small businesses in the U.S. with the funds they need to start and develop their business.
General Terms of Microloans
The maximum amount a microloan will typically lend is up to $35,000. However, in some instances, lenders will lend up to $50,000. The average amount microloans lend is around $10,000. Businesses can use microloans to borrow as little as $500, making these types of loans a good option for small businesses needing to get their hands on smaller funds.
One of the key attractions of a microloan is that they are generally easier to qualify for than a traditional small business loan. Specific eligibility criteria vary from lender to lender, and can be influenced by the type of industry the business operates in.
Rather than being solely about credit scores, microloans work more closely with the small business owner applying for the loan, to find out about the business and its goals and objectives. The lender uses such information to determine whether they will lend the applicant the funds.
The maximum repayment terms for small business microloans is generally six years, giving small businesses sufficient time to pay back the loan whilst they get their business up and running and make it profitable.
Why Small Businesses Might Need a Microloan
This type of loan is usually borrowed by a startup to help them fund the items required to get the venture up and running, such as equipment, the lease of an office, or employees’ salaries.
Microloans are also sometimes used to provide small businesses with working capital to enable them to manage cash flow more proficiently, such as to cover outgoings as they wait for invoices to be paid, to develop a comprehensive marketing program, or to stock up on inventory when it is at a reduced price or in time for a busy holiday season.
How Your Small Business Can Get a Microloan
Before applying for a microloan, you should carry out some research and shop around to see the different criteria of the different microlenders to help determine which lender might be most suitable for your specific requirements and objectives. Check that your small business is likely to be eligible for the microloan. Look for certified and reputable lenders that come with praiseworthy testimonials from other small business owners.
It would help if you draw up a comprehensive business plan , which defines how you plan to use the loan. Once you believe you meet the criteria of the loan, you should make the application, which can typically be done online. Answer the questions as accurately and honestly as possible. The lender will then decide whether to proceed and lend you the funds you are looking for.
To give you a helping hand in your quest to find a reputable microloan lender to provide the finance you need for your small business, here are three credible microloan lenders in the U.S.
Microloan.org
Microloan.org is dedicated to enriching communities by providing small businesses with the funds they need to create a high-quality business development, which creates sustaining jobs for the community. If you are looking for a strategic partner to help you find the best borrowing option to help your business grow, Microloan.org would be a good place to start.
Kiva
Kiva is an international non-profit based in San Francisco. Kiva offers microloans which are crowdfunded, where backers can donate as little as $25 to borrowers. Kiva’s microloans are typically used to start or grow a small business. You would repay the lenders the money back through Kiva.
Accion USA
Accion USA is a non-profit organization that provides microloans of up to $50,000 to low and moderate-income entrepreneurs. Accion looks at a business owner’s individual circumstances and strengths to determine whether to provide them with a microloan.
Photo via Shutterstock
This article, “What is a Microloan and Where Can You Get One for Your Small Business?” was first published on Small Business Trends
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How This Entrepreneur Built a Powerhouse Talent Management Company With a Soul
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The founder of Authentic Talent and Literary Management shares his thoughts on pursuing the kind of success that truly matters.
6 min read
Jon Rubinstein started his own company in 2005 for a very simple reason: “I needed a job,” he laughs.
OK, maybe he’s oversimplifying things a bit.
For years, Rubinstein worked at a successful management company that represented actors, writers, directors, comedians and digital personalities, but, he says, he wasn’t happy. He wanted to get out, but the problem was that most of his opportunities were in Los Angeles and his kids were in New York.
Rubinstein wanted to stay close to his children, but at the time, there weren’t a ton of management companies in the area. So after considering his options, he decided that if there wasn’t a New York-based company doing what he wanted to do, he’d start his own.
Related: Daymond John Explains His Crazy Ride to Success (Podcast)
It was a risky move and came with its fair share of those classic middle of the night “What am I doing?!” moments that almost all entrepreneurs face. But with hard work, hard work and then some hard work, the gamble paid off. Rubinstein’s company, Authentic Talent and Literary Management, currently reps an impressive roster of creators, writers and actors including Michael C. Hall and Brie Larson. But speaking with Rubinstein, it becomes clear that his goal wasn’t simply to land a bunch of A-listers. He wanted to create a company that not only improved the careers of its clients but also had a culture and philosophy geared toward improving the world at large. Here’s how he went about doing that
He asked himself, “Why?”
“If you ask most people why their company exists, most people cannot tell you, other than to make money. So the first thing is I thought about was why should Authentic exist. There were two things that kept coming to mind: 1. I wanted to have a company that when I look back on it — hopefully when I’m 100-years-old — I can really proud of what we did. And 2., I wanted to focus on adding value to my clients’ lives. I wasn’t interested in being their best friend and going to parties. I wanted to empower and enable my clients to make a difference with their work.”
He educated himself.
“I didn’t have a business education, so I did a lot of reading when we started out. I was really knocked out by Blue Ocean Strategy. I noticed that in my field, year after year, there would be some new client that everyone was clamoring for — it’d be like a shark feeding frenzy among management companies. And I wasn’t particularly eager to play those games. So the premise of the book is that everybody is fighting on this small patch of bloodied, red ocean, but there’s this big wide blue ocean out there and if you start looking in different areas you start to find something that there’s plenty for everyone.”
Related: 4 Super Business Lessons From Marvel’s Decade of Box Office Success
He embraced “the suck.”
“Initially, it was just a grind. I’ll just be really straight about it. It was me in a cubicle on Lafayette Street, and then I hired an assistant eventually. We just worked really hard and tried to figure out how to do this thing. And you quickly find all the things that don’t work. At the end of the day, I’d get together with my first colleague Robert Glennon, who is still with the company, and we’d just say, ‘Well, that sucked.’ And we’d just learn from it and move on.”
He pursued happiness outside of the office.
“As hard as we were working when we started, it was and is important to me that people who worked at this company have a life. I want people to have a good life. I’ve studied meditation and Buddhism, and everything I’ve learned comes back to the idea that all happiness comes from serving others. I’ve done a lot of work in Haiti as Board President of Mimsi International, which provides medical training and pregnancy care in remote areas of the world. One of my proudest moments was during a trip, my girlfriend and I were on a beach waiting for a boat to take us to this little island and a woman approached us … [with] these little twin 6-month-old girls in her arms. And she said, ‘You did this, you helped me have these babies and they’re healthy.’ It was amazing to be a part of that.”
He looks for ways to make more doing less.
“We’re definitely a performance-focused company and people are accountable for their results. But we don’t, for example, have a set vacation policy for our managers. They have the capability they do whatever they want. You have got to trust people and create a structure so they’re incentivized to be successful, not just glued to their desks going through the motions. And I listen to my managers. When they tell me, ‘Oh my God dude, I’m working so hard!’ the answer isn’t ‘Too bad, that’s life.’ We try to figure out what to do about. How can we support you in making 10 times the money with half the effort? That’s what I’m interested in.”
He encourages criticism.
“We do reviews with our clients every year where we ask them how we are doing. We look at what’s working and not working. I got that from some management book I read somewhere but it’s been great. If people say ‘everything is great’ we don’t accept that — we truly want to know what we can do better. And if they do have a problem with us, we address it. It’s one mistake I’ve seen over and over in business: people are reluctant to admit a mistake and reluctant to admit that they don’t know everything. My philosophy for myself and for the company is to be constantly improving, constantly learning and constantly on the lookout to be more effective at our jobs.”
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How Businesses Can Use Mobile Marketing to Their Advantage (Infographic)
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Need to boost your marketing? Go mobile.
2 min read
The marketing industry isn’t the same as it was 10 years ago. And much of that is thanks to the rise of smartphones.
Today’s marketing initiatives go far beyond print ads and desktop computers, and it’s more important than ever to have a mobile marketing campaign in place for your business. If you’re feeling stuck, there’s no need to worry. With a few quick tips and an understanding of how other businesses are using mobile marketing to their advantage, you’ll be well on your way to creating a stellar campaign.
Related: Teach Yourself Online Marketing With This Simple Technique
People spend 59 percent of their time on mobile, according to research compiled by App Geeks. But marketers spend 15 percent of their budgets on mobile and the remaining 85 percent on desktop. In addition, mobile ads have higher conversion rates. Overall, average smartphone conversion rates have gone up 64 percent compared to average desktop conversion rates.
Now that you know the importance of mobile marketing, it’s important to understand the different types. SMS marketing, app-based marketing, push notifications and email marketing are some of the most popular methods. When it comes to SMS, 79 percent of smartphone users say they rely on SMS opt-in to help them make purchasing decisions. In addition, push notifications drive nearly 10 times more users to make a purchase.
Related: 104 Facts You Didn’t Know About Mobile Marketing (Infographic)
It’s clear there are plenty of mobile marketing opportunities. To take advantage of them and to learn more, check out App Geeks’ infographic below.
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9 Daily Rituals to Boost Your Performance at Work (Infographic)
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In a rut? These daily rituals can help lift you up.
2 min read
Some rituals might seem like nonsense, but it turns out, they can be helpful when it comes to productivity and job performance. Studies have shown that rituals can help us take on tough challenges at work, boost productivity and even decrease anxiety. How do you know what type of ritual is right for you? Here are some ideas.
Related: 7 Steps to Peak Performance in Business and in Life
Instead of starting your day with a hot shower, try opting for a cold one. Cold water increases blood circulation and releases endorphins, which can boost a person’s mood and make them more productive. Another helpful ritual is shutting down distracting devices. For example, turn your smartphone on airplane mode for a few hours so you can hone your focus on a single task until its full completion.
Whether you’ve got a big deadline approaching or an upcoming presentation, if you’re feeling anxious, one ritual to help calm your nerves is counting your breaths. A quick daily mindfulness practice, such as counting your inhales and exhales for 10 minutes, can help relieve stress and get you in the right headspace for getting work done.
Related: 4 Ways to Decrease Stress and Maximize Performance
From journaling daily to doing five-minute desk exercises, check out Pound Place’s infographic below for nine daily rituals to boost performance at work.
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This Week in Small Business, How Will Your Small Business Fair on Amazon Prime Day?
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Have you heard?
Monday is the start of Amazon Prime Day 2018.
The day’s become somewhat of a true shopping holiday and surely brings in a lot of revenue for Amazon. But this week, Amazon let us all know what impact Prime Day is having for small businesses, too.
Amazon Prime Day 2018
In this latest edition of This Week in Small Business, I was joined again by John “Colderice” Lawson and we immediately dove in deeper on some of the numbers Amazon released this week. The figures focus on the success that small businesses who sell on Amazon are realizing today.
Check out our conversation to find out how many products small businesses sold on Prime Day 2017. And Amazon also says that selling on Amazon has turned those smal businesses in to job creators, too.
John and I also took a fun look at another article that appeared on Small Business Trends this week, the list of top apps for BlackBerry phones.
Honestly, we were both surprised to see this list this week … in 2018 but we also realize we may be in a bit of a bubble here. We invite the BlackBerry user community to weigh in on this one.
Be sure to check out what else was happening this week for small businesses in the Small Business Trends news roundup below. Also, be sure to subscribe to the Small Business Trends YouTube channel to get notifications when the next This Week in Small Business is live.
Economy
Looming Trade War Worries Experts, Could Your Small Business be Affected?
Some U.S. businesses are putting capital projects on hold due to the uncertainty over the Trump administration’s tariffs, according to the Federal Reserve.
Job Market Remains Tight Despite Swelling Labor Force, SBE Council Reports
With an average monthly job creation of 215,000 for the first half of 2018, a gain of 213,000 jobs for June was better than expected. The high number has also encouraged those who have been out of the labor market to come back in.
Employment
Small Businesses Add 29,000 Jobs to U.S. Economy in June – Lowest Growth in 4 Previous Months
According to the June 2018 ADP (NASDAQ:ADP) National Employment Report, private sector employment increased by 177,000 jobs for the month — but only 29,000 of those were at small businesses. June 2018 ADP Small Business Report This is a much lower number than the 47,000, 62,000, 38,000, and 38,000 jobs small businesses created in February, March, April and May respectively.
Over 700,000 Teens Are Looking for Work This Summer! Could Your Small Business Benefit?
When summer rolls around, America’s teens — those 16 to 19 years old — usually get a job until they go back to school. But according to the latest Pew Research, only 35% percent of teens had a job last summer, which is well below pre-2000 levels.
Management
23% of Employees Decide Where to Work Based on the Office Environment, Survey Finds
In today’s business environment, the workplace can be anywhere. But when employees are working in an office, how the office is designed carries a lot of weight. A new report by Continental Office reveals 23% of the workforce say the physical environment affects their decision to stay with or leave an organization.
Retail Trends
Small Businesses Sold More Than 40 Million Items During Last Amazon Prime Day, Company Says
When Amazon (NASDAQ: AMZN) introduced Prime Day in 2015, the goal was to increase sales at one of the slowest shopping times of the season. But the event has done much more than that because according to the company, it has also created 900,000 jobs in the countries that participate in Prime Day.
5 Tips to Attract Millennial Parents and Why You Need These Customers
If you’re an online or off-line retailer, why are millennial parents such important customers for you? The short answer is, “Because there are so many of them.” Half of all children in the U.S. have millennial parents, according to The National Retail Federation’s Spring Consumer View. Every year, more than 1 million millennial women have children.
Small Business Loans
California Small Business Loan Demand Up 80% Since 2017, Lendio Reports
Data from small business lending platform Lendio shows demand for small business funding in California has increased 80% year-over-year from 2017 to 2018. The Rise in Demand for Small Business Loans in California In the case of Lendio, the company loaned close to $120 million to 5,000 California-based small businesses in less than five years.
Social Media
44% of Businesses Can’t Adequately Measure Social Media Impact, Report Says (INFOGRAPHIC)
More businesses are using social media in their marketing mix, and for some, it is the only platform they use. But how do you evaluate your return on investment or ROI when you decide to use social media marketing? An infographic from MDG Advertising titled, “The ROI of Social Media” looks at the effectiveness of social media marketing and asks whether it is worth the investment.
Apply These 10 Insider Tips for Using Instagram Stories to Make Sales
Instagram is currently rolling out a new feature within Instagram Stories that lets businesses tag products so that customers can shop directly within the app. Susan Buckner Rose, Director of Product Marketing, Instagram Business Platform said in an email to Small Business Trends, “The Shopping in Stories feature allows people to shop products directly from their Instagram Stories.
Startup
Report Highlights Importance of Adaptability Quotient for Business Survival
A new study released by Advantage|ForbesBooks, is putting a spotlight on Adaptability Quotient (AQ), a concept many businesses may not be aware of. Titled “Adapt or Die: Why Corporate Giants Failed, How to Make Sure You Don’t,” it offers insights into how the AQ of a company plays a critical role in its long-term survivability.
Technology Trends
Wilson Electronics Introduces Cell Booster to Connect Your Business Fleet
When the Federal Motor Carrier Safety Administration (FMCSA) published the new electronic logging device (ELD) rules, it meant fleets had to install more reliable communications technologies. weBoost Drive 4G-X Fleet The launch of the new weBoost Drive 4G-X Fleet by Wilson Electronics is going to ensure fleet vehicles will have reliable cellular communication.
New Nokia X5 Phone May be Perfectly Priced for Budget Conscious Small Businesses
Nokia (NYSE: NOK) may soon be in the news again with a new low-priced phone perfect for budget minded small businesses. HMD Global has started licensing the brand with a view toward providing more affordable devices. The Nokia X5 or Nokia 5.1 Plus is the latest budget smartphone looking to make a splash in a crowded segment.
Microsoft Surface Go Delivers Affordable Tablet Technology to Small Businesses
At a starting price of $399, the new Surface Go from Microsoft (NASDAQ: MSFT) is the most affordable PC from the popular line. At half the price of the cheapest Surface Pro tablet, this move by Microsoft will give small businesses as well as individuals, and even enterprises, access to a very popular device running Office applications.
This article, “This Week in Small Business, How Will Your Small Business Fair on Amazon Prime Day?” was first published on Small Business Trends
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Don’t Just Create Content and Then Sit Back. Promote It! Here’s How.
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Social media, retargeting and participation in forums should all be part of your promotion plan.
5 min read
Opinions expressed by Entrepreneur contributors are their own.
When you’re finished crafting an engaging blog post for your readers, you may be disappointed to see that no one is reading it. It would be nice if, as soon as you posted that content on the web, you got a ton of traffic; but that’s not realistic. Some 63 percent of marketers in a Marketing Charts study said their biggest content challenge was driving traffic and generating leads. So, how do you promote your blog and get more traffic?
Related: 5 Smart Ways to Integrate Cross-Promotion With Online Marketing
You can’t rely on SEO alone to drive traffic to your site; instead, you’ve got to work at bringing in more of your target audience, yourself. And the only way to do that is to promote your content.
Here are some great tips you may not have considered that will get your content in front of your audience. Check them out for how to promote your content like a pro.
Promote your blog in your email campaign.
You should know by now how important building an email list is. So, if you’ve already started building one, you’re in a great position. The people who sign up for your email list are probably going to be the ones most interested in your content. That’s why it makes sense for you to promote your new posts to them, first.
Related: A Guide to do Effective Content Marketing on LinkedIn
For example, fitness guru Chalene Johnson includes links to blog posts in her emails with a clear call to action like “click here.”
Email newsletter, chalenejohnson.com
Choose a headline that sparks curiosity to make sure your email gets opened, and keep your email short and interesting. You can also promote your new posts in your monthly newsletter. Letting your email list members know about your new post first is an effective way to get early traction and encourage shares right away.
Participate in forums and aggregate sites.
You may not have considered promoting your blog posts in forums or aggregate sites, but this is actually a really easy and effective way to get your content noticed. An aggregate site is basically a place where you can find information from many different sources related to a specific topic.
Share your own content in these places to help other users with questions they might have. This is a great way to connect directly with your target audience members, provide them with some of your expertise and share a link back to your blog.
A popular choice for many is Reddit, where there’s a community for almost anything under the sun; and many of those communities boast hundreds of thousands of members:
Reddit digital marketing posts, https://www.reddit.com/
Just do a quick search to find a community or topic that relates to your industry and join the conversation. Other popular forum and aggregate sites include Quora and Triberr. Just remember not to be spammy, and only promote your content when it’s relevant.
Share on social media.
Sharing on social media is a given for promoting your content but there are a few tactics you might be missing. First, make sure to share your content on many different platforms. Also link to your blog in all your social media profiles to make sure it’s one of the first thing visitors to your social media pages see.
Below, BloggingWizard.com is consistent in sharing its unique blog posts on social media; consistency attracts a larger following.
Tweet from BloggingWizard.com, https://twitter.com/bloggingwizard
In addition, repromote your older, most popular posts so that your new followers will be able to see your best content. Twitter and Facebook allow you to pin your most popular posts to your profile, so they’re the first thing people see.
Share your new content on social media as soon as it’s published, and share your brand’s new content multiple times. You can use a tool like CoSchedule, to see how your posts are doing and to schedule more posts so you can get more of your content out there. Don’t forget to thank readers who share your content too.
Use retargeting.
According to CrazyEgg, you can reach up to 84 percent of your visitors with retargeting. Retargeting is a great tool that allows you to entice your website visitors to return to you and check out more of your content.
Retargeting essentially involves a pixel that you install on your website; this allows you to “follow” your previous visitors around the web and show them ads for your website.
For example, if you visit your Pinterest business page, you may be retargeted on Facebook with the following ad:
Pinterest retargeting ad, https://www.facebook.com/
This is a low-cost tactic you can use to promote your most important content, whether it’s your latest blog post or the paid course you offer. Retargeting allows you to engage with your visitors even after they’ve already left your website without checking out your content, making it a valuable tool to get your content seen.
Related: How to Use Content and Social to Promote Your Small Business
The more time you put into promoting your blog posts, the better results you’ll see. These tactics for promoting your content will almost certainly boost your traffic and increase engagement.
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A Simple Guide for Beginning Bloggers
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This post is written for beginning bloggers, so we’re going to start at the very beginning.
A blog is a kind of website that focuses on written content. Each entry is called a blog post. The word “blog” is a hybrid of the words “web” and “log.”
From a personal perspective, a blogger writes. Their writing allows bloggers to connect directly with their readers. Some blogs contain a comment section where readers can respond to whatever the blogger has written. This interaction between reader and blogger provides feedback for the blogger and the sharing of ideas for everyone involved.
From this direct connection derive several benefits of starting and maintaining a blog. For instance, it allows you to develop trust with your reader. Trust opens the doors to making money with your blog.
RELATED ARTICLE: BLOGGING: THINGS YOU NEED TO KNOW ABOUT IT BEFORE YOU START
How to Start a Blog
Beginning bloggers might be wondering where to start.
It’s not that difficult. You can easily learn how to create a blog in five steps. By following these simple steps you will be able to start a blog in about 20 minutes or so.
- Select something unique to write about and pick a suitable name for your blog.
- Choose a blog host and register your blog.
- Write and publish your first post.
- Choose innovative ways to promote your blog.
- Get creative and find ways to monetize your blog.
The most difficult thing for beginning bloggers—or a seasoned ones, for that matter—is making the time to maintain a blog over time. Post regularly if you want to have regular readers. People are always hungry for new content.
What Type of Blog Will You Have?
People love reading about others’ interests and hobbies. Do you have a unique hobby? Are you interested in a topic that’s currently hot?
On the other hand, just about any topic will do. You can choose to write about cars, sports, fashion, travel, cooking, and many other topics for your blog. Beginning bloggers have plenty of topics to choose from.
However, before you choose a topic for your blog, be sure to study the trends. If you can write about something that’s trending now, you’re sure to attract a wide audience.
For Example, Create a Food Blog
Are you fond of cooking? Which food blogs do you follow? Can you provide a new twist on some old favorite dishes? Have you inherited authentic recipes from an older person in your family? Have you studied nutrition? Can you write about cooking and eating for gluten-free, vegan, or Paleo diets?
Lots of people browse online when they want to find something new and intriguing to make for dinner. Just try it yourself. You’ll find that scrolling through all those mouthwatering photos and recipes on the food blogs is a tempting activity.
Beginning bloggers who want to write about food should study plenty of food blogs before they dive in. Once your mouth is watering, be sure to stir your blog into that hearty mix.
On the other hand, if you’re not all that into cooking, there are plenty of other topics beginning bloggers can write about, as we mentioned earlier.
Here’s How to Get Started
Check out this quick tutorial for creating your new blog.
Be sure to define your mission statement in one of your earliest blog posts. Additionally, remain true to this vision whenever you create a new post. This clear voice and sharp focus is vital to accomplishing your goals with your blog.
Also, be choosy when it comes to picking a name for your blog. You want to attract attention but still remain professional. What’s more, you need a name for your blog that’s descriptive of what you’re about.
Above all, aim for creating unique content that is based on innovative ideas.
Beginning Bloggers Need Simple Blog Hosting
Choosing the right blog host is one of the most important elements for making your blog well known online.
Beginning bloggers will want a web hosting platform that is easy to set up and maintain. However, you’ll also want a platform that allows for flexibility. After all, as you gain experience as a blogger, your blog will surely change and grow over time.
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Apply These 8 Secret Techniques to Turn Your Website Testimonials into Conversion Generators
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No one’s doubting the power of a good customer testimonial. They’re among the most trusted forms of advertising your business can offer; they cost nothing on your part; and customers who write them for you are all the more likely to remain loyal to your business for having done so.
Of course, what makes testimonials so powerful is the fact that they’re written by people who have no financial stake whatsoever in your business. And the lack of bias that presumes is refreshing. It’s why we all turn to platforms like Yelp or read online reviews before we head to that restaurant for lunch or purchase that next gadget.
But what about the testimonials on your company’s website?
Those testimonials are only going to serve you if they meet certain criteria and are skillfully placed on your site. If they do and are, they’ll make a world of difference to your site’s conversions.
How to Boost Conversions With Website Testimonials
Here’s how to make that happen:
1. Know What Makes a Good Testimonial
Stellar testimonials contain these four essential elements:
- They offer specifics (think numbers, percentages, pain points, benefits, and outcomes).
- They use those details to tell a before-and-after story (“Thanks to Karen, we saw a 35% increase in revenue this year”; “After six months of working with Jabir, I’m no longer taking pain medications”).
- They raise and then dispel objections (“We had concerns about employee training; but the system took virtually no time to implement”).
- They look and sound authentic (i.e. they’re accompanied by the writer’s name, company, title, Gravatar, and social media handles).
2. Know Where to Look
It’s possible that some of the best “testimonials” you can offer didn’t begin as testimonials at all. Rather, they’re embedded in the correspondence you’ve had with customers over the years, or they’re scattered across the web. So it’s time to shift your assumption that a testimonial is only a testimonial if the writer intended it to be one.
Search your inbox for emails from your most loyal customers, or from those who benefit most from your business. Did they write about their transformation or their experience of your product or service? If so, extract those lines, write to your customer, and ask permission to use them.
There’s likely also a breadcrumb trail of testimonial material in comments customers have left on your company blog, on their own blogs, on public review sites, and on social media. There are many platforms out there that let you track mentions of your company on the web. Make use of these! Don’t let those exceptional comments about your company linger in the black hole of internet oblivion.
3. Know How to Ask
Once you’ve exhausted your virtual search, it may be time to make an ask. Here’s how:
- Send an email to your customers asking if they’d be willing to plug your business on a review site. Include links to those sites, and offer an example or two of a stellar testimonial. This gives customers a sense of what you’re looking for; but it also shows that others have already written for you. Customers will be all the more likely to jump on the review bandwagon thanks to this form of social proof.
- Put your customer satisfaction survey to a dual use. You’re already using one, right? Insert a checkbox into the survey that clients can check if they’re willing to have you excerpt their responses for testimonials.
- Ask your most longstanding customers if they’d write you “a testimonial.” There’s a perception that writing a testimonial is more labor-intensive than writing a review; so you may want to save this word for the customers you know are willing to put that kind of work in. Your long-term customers may even be willing to make a video testimonial for you. Gauge your ask based on the strength of your relationship.
- Give visitors the opportunity to submit a testimonial on your website. This could be as simple as placing a link on your homepage that says “How are we doing?” and leads to a submission form. Again, place an exemplary testimonial near that link: It sets the bar; it serves as social proof; and it makes that testimonial more believable.
- Initiate a “testimonial swap” with a business tangential to yours. This will be a business you’re already in a relationship of some kind with (perhaps you’re cross-referring clients, for example); so you know that business’ strengths, values, and accomplishments — and they know yours.
4. Know What to Ask
Remember the elements of a good testimonial: You’ll want to pose questions that ensure customers are giving you numbers, details, initial doubts, and narratives. Otherwise you’ll get a handful of testimonials about how “awesome” you are — and you probably are! — but nothing of substance to show your prospects. Questions bound to produce strong testimonials include:
- Did you have any hesitations about our offering; and what happened to those hesitations after you used our product or hired our service?
- What was the nature of the problem you had when you contacted our company; and how was that problem ultimately solved for you?
- What feature or benefit of our offering made you choose us above the competition? Had you tried other solutions before us?
- What specific outcomes or improvements have you experienced as a result of our product or service?
You get the picture. Pose your questions so that customers have no choice but to offer you the juicy details in response.
5. Strive for Variety
You’ve been on the internet long enough to know that prospects will be more compelled by moving images than they will by consecutive blocks of testimonial text. So give them some eye candy.
Video testimonials do wonders for conversions; so do images of any kind. Offer before-and-after shots of transformations you’ve actualized for your clients. Show your customers in their natural habitat, as they benefit from your product. Include company logos, audio, graphs, and graphics. Keep asking the question: How can I make the experience of consuming testimonials enjoyable for my prospect?
This is your think-outside-the-box moment. Have at it.
6. Keep a Dedicated Testimonials Page on your Site
This strategy will be particularly valuable if your product or service requires a heavy financial investment on your prospects’ parts. The more assurance your prospects will need, the more social proof you should have ready for them.
Consider offering a sorting feature so users can quickly locate the testimonials they’ll most resonate with. Include a CTA and an unmissable link to your product page or landing page. Remember, prospects may be clicking into your testimonials page for that last bit of positive reassurance. Many of them might make the decision to purchase while on that page. Don’t make it difficult for them to do so.
7. Place Testimonials at Friction Points
A friction point is any place on your website where a prospect is likely to feel resistant to converting. This means all CTA buttons. (Every call to action asks users to make the switch from passive consumers of information to active responders; resistance is strong there.) This also means your pricing page, your checkout page… and any page that involves a form.
Reminding prospects about the benefits of your offering at precisely these sites of resistance ultimately means less resistance.
8. Use Design to Draw Users’ Eyes to your Testimonials
What this means for your testimonials page is that you should give each testimonial the royal treatment it deserves. Use whitespace, images, or graphics to separate testimonials from each other, so that each has its own pride of place. No matter how good the praise is, no one is going to skim through a mass of continuous text to find the testimonials most relevant to them.
For those testimonials dispersed elsewhere on your site? The same rules apply. Whitespace, color, or surrounding images will draw visitors’ eyes to exactly the text you want them to see.
After all, a testimonial can only convert once it’s been seen and read.
It might be valuable for you to see some stellar testimonials in action; if so, check out these examples. And of course, testimonials are only one small (but significant!) element of your business website. Zoho Academy’s Roadmap to Your Best Business Website is packed with tips, tricks, recommendations, and best practices for whatever other elements you may be working through.
Photo via Shutterstock
This article, “Apply These 8 Secret Techniques to Turn Your Website Testimonials into Conversion Generators” was first published on Small Business Trends
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How a Top Bank Executive Left Finance to Start an Adventure Travel Company — and What He Learned About Success in Business
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Jeff Bonaldi was a department head at Citibank when he struck out on his own to combine his passions — history, adventure and stories. Here’s what he learned.
10 min read
In this series, The Gambit, Entrepreneur associate editor Hayden Field explores extraordinary risk, speaking with successful people about how they overcame unusual obstacles to found a company or switched industries entirely in a “career 180.”
Jeff Bonaldi told himself he’d never launch a company again.
The 25-year-old had just decided to cut his losses and move on from the business he’d been working on since age 21. After Bonaldi shuttered his first company, he set his sights on a safer path in the realm of business and banking, ending up as a top-level executive at Citibank. That is, until, he became riveted by a centuries-old legend.
It was October 2012, and Bonaldi, now 35, sat at a wooden table inside Small World Coffee, a local favorite in Princeton, N.J. His companions: green tea and The New York Times. One article in particular had drawn him in, penned by foreign correspondent Edward Wong. Even the title, “Myths and Mountains in Nepal,” snared him. The piece covered the tale of Guru Rinpoche, an Indian Buddhist master who is believed to have emerged victorious from a wide-ranging fight with a demon in Nepal.
A seed was planted in Bonaldi’s mind, which would later grow into a fully formed idea for his adventure travel company. About a year later, he’d travel to Nepal’s Mustang District and follow the path of the Guru Rinpoche legends himself. And in 2015, with the story as inspiration, he’d lead his company’s second-ever trip: a trek along the same path that legend says Guru Rinpoche traveled.
Today, Bonaldi’s idea has evolved into The Explorer’s Passage, an adventure travel company that plans each trip with captivating stories from history as through-lines. Guides lead travelers between different sites that shed light on the historical story they’re following, all in the context of an adventure trip. It’s been around for about four years, and in 2018, the company will guide more than 750 travelers on trips spanning all seven continents. But Bonaldi’s path to founder and CEO was a winding one.
The Detour
When Bonaldi was 18, his father took his own life unexpectedly. The elder Jeff Bonaldi had been an inventor, and his chief idea was “Sports Klip” — a thin, waterproof, clip-on pouch for runners, swimmers and other athletes who wanted to keep their keys and money safe. The patent approval came in the mail the day after he died.
At 21, his son thought the next logical step for him was finishing what his father had started. Then a college senior, Bonaldi reached out to a Chinese manufacturer, created a website and brochure, then launched the company at The New York Times Travel Show to rave reviews. Manufacturing and packaging were set in motion without a hitch, but the sales area tripped him up. A few years later, Bonaldi felt certain he’d never successfully break into the market in retail stores. Feeling like a failure, he decided to cut his losses and move on to something less risky. He told himself he’d never launch a company again.
Bonaldi chose business and banking as his safer path. He took relevant courses at the University of Pennsylvania, then used any connection he could swing to land an interview at Merrill Lynch. That led to a one-year stint in marketing, which led to a portfolio manager position, which led to Bonaldi overseeing $90 billion in client portfolio assets. He ended up as a top-level executive at Citibank, overseeing sales and marketing strategy across both North and South America.
The Itch
When Bonaldi was 18, he discovered his love of history and storytelling through a visit to Princeton University. He’d never traveled outside the U.S. before, and he imagined that the campus resembled Europe. The stories of historical figures who had frequented the halls also fascinated him. Bonaldi attended a small public college nearby, but whenever friends or family visited, he would take them on informal tours of his favorite historical landmarks at Princeton, like a bench where Einstein had often sat or the Woodrow Wilson School of Public and International Affairs.
Image credit: Jeff Bonaldi
That love of storytelling had been asleep in Bonaldi, but in 2007, as an executive at Citibank, key changes in his life began to force him awake. There was the divorce. There was the financial crisis. And there were the many layoffs at his company, hitting staffers in their fifties the hardest. That stuck with Bonaldi. He didn’t want anyone else to control his fate.
During this upheaval, Bonaldi began feeling restless. He didn’t feel connected to what he was doing, and he wanted to rebuild his life into something he was passionate about — he just wasn’t quite sure what that looked like. Things came to a head at a corporate conference he attended, where explorer Robert Swan was keynote speaker. Swan, who has been lauded by Queen Elizabeth II and the United Nations, is a leader in energy innovation and the first person in history to walk both the North and South poles. Hearing Swan speak onstage served as the final sign Bonaldi needed. “He was so passionate about his life and his goals, and I just said, ‘One day I want to live like him,’” Bonaldi says.
The Leap
“I wanted to live through my heart,” Bonaldi says. After he saw Swan speak, he decided to start a company that combined the three things he was most passionate about — adventure, history and stories — and see if he could one day turn it into his primary source of income. For about seven years, Bonaldi essentially worked two full-time jobs — by day, he was a manager, but by night (and weekend), he was a founder and CEO. With no travel industry experience, he leaned heavily on outside resources like the Adventure Travel Trade Association (ATTA). He started a corporation and a business bank account with his accountant’s help, enlisted a graphic designer to help with a logo and branding and finally landed on a company name. “The Explorer’s Passage” was inspired by the explorers of old and the Northwest Passage, a sea route which once seemed impossible to cross.
Image credit: Jeff Bonaldi
Dreaming up trip itineraries came most easily to Bonaldi. The first would be a crossing of the Chilean Andes, following the story of Argentine revolutionary José de San Martín — the “George Washington of South America,” Bonaldi says. The second would follow the story of Guru Rinpoche through Nepal’s Mustang District. And the third would focus on the Klondike Gold Rush in the late 1800s, crossing from Alaska into British Columbia. To this day, Bonaldi says travelers can spot gold rush-era cups on the side of the trail. “We’re trying to find these places that have this deep history where you can see it in the land,” he says. “The places where people walked … the places where people did these incredible things.”
The Breaking Point
Bonaldi officially launched The Explorer’s Passage in February 2014, at the same place he’d debuted his father’s product 14 years before. The company won the title of best booth in the trade show, out of about 400 overall. But the following year and a half were so difficult that Bonaldi almost threw in the towel. Despite a positive reception at the travel show, the company led no trips in 2014. Sales issues similar to the ones he’d had with Sports Klip plagued Bonaldi, and he realized that his experience with corporate sales wouldn’t help him as much as he’d thought. The trip itineraries he’d designed weren’t taking off. The reminder of what he had gone through with his father’s product was painful, and anger and self-doubt that he’d since buried came rising up to the surface. “Here we go again — I’m going to fail again,” he says he thought. But there was a difference this time around: Now, he was doing it for himself — and it was something he loved.
Bonaldi told himself to stop blaming others or the market for what was going wrong. Instead, he asked himself, “How do I need to change the product? How do I need to change myself to make this work?” When he turned his honesty on himself, things began to move forward. Bonaldi worked on his negotiation skills and did some soul-searching about why he might be fearful of success and power. He introduced trip itineraries in more popular destinations and launched a New York walking tour and day trip to get the word out about his company. It worked.
In 2016, Bonaldi reconnected with Robert Swan — the keynote speaker who had inspired him to launch his company. Swan was looking for someone to serve as partner in running a trip to Antarctica through his foundation, 2041, which raises awareness about environmental issues across the board. Bonaldi jumped at the chance, and together, they led about 90 people from 18 different countries to Antarctica in March 2018, with the aim to educate them about sustainability and leadership so they could become environmental leaders in their hometowns.
The Next Step
In February 2018, Bonaldi stood up from his desk, walked across the trading floor to his boss’s office, closed the door and told him he was resigning. Bonaldi told him: “I’m not going to a competitor. … My business — it’s thriving.” His boss smiled. Bonaldi was on to a new adventure — a full-time one after shedding his safety net.
Image credit: Jeff Bonaldi
The Explorer’s Passage currently offers trips on six continents, including trips through Machu Picchu, Iceland, Chile and Nepal. And together with Robert Swan and his son Barney, Bonaldi is launching a strategic expedition series to areas around the globe that are most in danger from the effects of climate change. Next year, they’ll bring a group of travelers to the Arctic in June 2019, and another group will head to Mount Kilimanjaro in September 2019 and plant 1 million trees around its base to offset carbon dioxide effects. One more thing in the works: In coming months, Bonaldi plans to launch Gladiator Trek, a healing program for people experiencing depression or post-traumatic stress disorder (PTSD). It’s partly inspired by his father’s story.
On Feb. 28, 2018, Bonaldi posed for a photo at the southernmost tip of South America — nicknamed the “End of the World” — with Swan and about 90 other travelers in their group. They were about to board a ship called the Ocean Endeavor that would take them to Antarctica. In that moment, Bonaldi couldn’t believe he was standing next to explorers from 18 countries as the founder and CEO of his own company. “I had this idea years ago that I wanted to take people and show them history’s greatest stories with the greatest explorers on the planet,” Bonaldi says. “I’m standing there … and it was real. It was exactly how I had planned it in my head.”
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