Over the years, there have been many technological advances in the field of communications. It’s now common for businesses to rely almost exclusively on social media, email and instant messaging applications to communicate both internally and externally.
Does this mean it’s time to say goodbye to the good old telephone? Not by a long shot. The phone still reigns supreme over other more modern forms of communication.
Evolution of the Phone
Since its invention by Alexander Graham Bell in 1876, the phone has come to enjoy widespread use. Now, nearly a century and a half later, the telephone continues to play an important role in the everyday life of people all over the world. Newer technologies have threatened to surpass the phone as the primary means of communication. However, they have yet to succeed in their attempts to dethrone the undisputed king.
While fewer and fewer households find a need for landline phones, most businesses can’t afford not to have one. Regardless of the size of the business, taking control of communications proves a must in day-to-day operations. This very need has prompted the rise of business telecom providers like Flower Telecom, which offers inbound numbers and call handling solutions.
And given the fact that virtually everyone has a mobile phone in their pocket, it’s a huge opportunity for businesses to contact both existing and prospective customers in a way that adds a personal touch to their brand.
Telecommunications in the Business Setting
It’s common practice for businesses to give employees access to their company phone. Some companies even provide employees with a phone on their desk or their own phone they can use when working remotely. Streamlining the communication system in your office should be at the core of your mission, something that can be achieved by the standard desk telephone equipped with innovative features.
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Conference calling, for instance, makes it easy to set up meetings with employees and clients. Conference calls eliminate the need for traveling long distances, which wastes valuable time and other resources. Call recording is another powerful feature, allowing you to keep track of calls, retrieve information, and use data for future marketing campaigns.
Sometimes it’s more efficient to route calls to another office. In this way, you can satisfy the needs of clients more quickly. Call routing affords you this benefit. It can also route calls to your smartphone in case of an emergency. Therefore, you never have to worry about missing calls from customers or business partners.
It’s Here to Stay
While some businesses rely more heavily on the phone compared to others, the benefits of telecommunications for businesses cannot be understated. Countless customers still prefer calling a business before buying a product or service. Speaking to customers over the phone also serves as a vital extension of customer service. It allows you to attend to customers’ needs quickly. There are plenty of ways for businesses and consumers to communicate. However, hearing a voice on the other end of the phone remains the most attractive option. And it’s a trend that doesn’t appear likely go away anytime soon.
About the Author
Tech addict, the explorer, living with the internet. The passion for technology has never failed to fascinate in every stage
of his life. He maintains his own blog Tripontech. Now, he regularly contributes to some of the popular magazines, sharing his experience with the world. His work has appeared in HuffingtonPost and Socialnomics.net.